Shop Reviews

Alicia was so patient and professional. She offered to let me try multiple sizes with different inserts/insoles because I was in between sizes and couldn’t find a comfortable fit. She even touched the shoes I tried on to check and advise the fit based on her professional experience. Her honest feedback and advice helped me in picking the right size, really appreciate her delivering such awesome service - thank you! :)

Bought three pairs of anothersole FULL PRICE , anew marshmallow , store recommends size 38. I ask customer service to contact me so that I can get credit note but nobody able to help me. After many days trying , i give up . The cross front is so scratchy and has injured my feet after less than half hour of wearing the shoes. I had a terrible experience with this so call anothersole :(

I purchased more than one pair of shoes a while back, so I kept 1 pair brand new and havent worn it yet. To my horror when I took it out of the box to check on it I found that the leather had many HOLES in them! I wrote to the customer service about this but their reply is that it was purchased too long ago and they are unable to do anything about it. I am aware that it has been kept for a while but it was in the original box with tags still on so I was personally really shocked to find holes in the leather for this brand new pair of shoes and think it shows that the quality is poor. I am also disappointed by their customer service. Please proceed with caution if you decide to buy a pair.

Yesterday my friend n I visited the store in the morning. My hats off to Kylie who provided us with good service. She was very patient as we tried about 10 or more pairs. She also helped us in our colour selection. Keep up the good job Kylie.

I like the shoe so much as it is so comfy and stylish. Have recommended my friends and they do agreed as what I have told them👍👍 👍 …

I have heard about this brand for years and decided to give it a try after more physical stores are opened. I first went to Bugis and your staffs gave such impeccable service that I told my sister to give it a try too. She went to NAC outlet and was also very impressed by Alicia's knowledge and service that we both confirmed on buying our first Anothersole shoes. To enjoy the bundle deal, the both of us went to NAC and was served by Alicia again. We were pleasantly surprised that she remembered my sister just by her coming in to try for one time. She never once hard sell and answered all our questions with such professionalism and patience that I am totally sold by her service, and of course we made our purchase that day. It has been a long time since I received such personalised service and I hope your team continues with the great work. I will definitely see myself buying more pairs not only for the comfort but also for the service.

Alicia from Ngee Ann City outlet was very helpful and patient. Her service was simply outstanding and she gave honest and professional feedback to make sure i get a properly fitted pair of shoes. The shoes and size she recommended fitted me well and it was very comfortable! Thumbs up to Alicia!

My sister and I went to the outlet on 11/11 evening and was served by a really friendly pair of staff named Penny and Alicia. Even though it was a really busy evening due to the promotion ongoing, the two of them were extremely patient and helpful in assisting the different customers in the shop. They spent the extra time to explain their personal experiences with the shoes that really assured my sister and I to buy the shoes that very night, even though we were initially planning to just window shop that evening. Again, we really appreciate the guidance from Penny and Alicia!!

I can’t believe I’m only discovering this local gem now! What a wonderful brand with a great purpose (they donate some proceeds to combat child hunger), fantastic quality leather, super comfortable and lovely sales staff. I bought 2 pairs! Highly recommended

We were served by Ms. Jie Lin. She was friendly, helpful and patient. Enjoyed served by her. Truly an asset to the shop. 👍🏼👍🏼 …