Shop Reviews

I bought a pair of sunglasses for cycling n t shirt , I want to thanks for sales girl, she is cheerful helpful & knowledgeable on the products. Thanks the team for good service! Appreciated 😊 …

I had a very poor experience with Spectacle hut recently. I strongly do not recommend spectacle hut as they are unprofessional, unempathetic and very sacarstic. I have been a regular customer of them for many years but my recent experience especially with takashimaya spectacle hut really was off putting. I was actually diagnosed with an auto immune disease, sjorgens syndrome few years ago. This disease affects my eyes especially henceforth my eye specialist recommended me to change to daily contact lens. I bought many boxes of acuvue daily lens from spectacle hut. however, sometimes depending on my eye condition, the lens become uncomfortable hence I kept throwing them away. Recently, I went back to spectacle hut takashimaya to request if I could get a few pieces of trial lens from another brand like Bausch and Lomb to see if a new brand could suit my eyes better. The sales guy named John Spectacle hut taka initially said "okay". He would get the optometrist to check my eyes and dispense some Bausch and Lomb trial lens for me. However, the next day, this sales staff Gwen Toh called me back and told me a different story that they are unable to provide me free trial lens UNLESS I bought from them the brand. I explained nicely to her that I had auto immune disease which affected my eyes henceforth I did not want to throw the lens away if they were found to be uncomfortable for my eyes. Gwen Toh's attitude was very unsympathetic and rather indifferent when I mentioned that. She continued to push me to purchase the lens first and kept insisting that's the SOP from Bausch and Lomb and that they DO not give out trial lens. We continued with an unfruitful conversation where she was very unprofessional and unkind in her manner of speaking. She made me feel like I had "no money" that's why I was trying to get a few trial lens from her. I was so upset by then that I did not want to continue the conversation and I told her that I would get my friend to speak to her on this. She was very accusatory by then and told me off that I was the one wearing the lens so why should my friend be the one calling her? I was quite traumatized by the end of the conversation that I did not want to have anything more to do with asking for a trial pair of lens. As I had good connections with a previous lady sales staff from spectacle hut bugis, I asked her if she could provide me the contacts of takashimaya manager in charge. She mentioned that the manager in charge named Murphy will get back to me on this but till date, he totally did not get back to me making me feel like they truly do not care for their customers well being. This is just a very poor experience that I had about spectacle hut. They are more concerned on sales and definitely the worst in terms of professionalism and empathetic customer service. They just lost me as a regular customer because I felt lousy and discriminated after this experience. Please be wary if you wish to purchase contacts lens etc.

Had my glasses done, service staff Jess was patient and took the time to explain additional help that I would need for my eyes. Overall a very pleasant experience.

Very accommodating help by Vincent, Murphy & Gwen. The glasses are always up to date and I always feel comfortable by their friendly service.

Totally unprofessional especially this sales assistant called Gwen.Hv no emphathy for clients with a medical condition.Non chanlent attitude. Speechless !

Larry from the Takashimaya boutique is great, knowledgeable about the pieces and patient with my requests. Beautiful jewellery from this shop and great service too! They adopt a personal touch to their service which makes it a joy to browse this boutique and keep coming back for more :)

Went to pick up a birthday present for myself this week and was pleased to meet Larry. He was super friendly and helped me to choose my necklace that matched the pieces that I already own. It was a fast decision on my side as the piece was super easy to match and he was also wearing a similar piece that I can refer to. He helped me to reserve the piece as I had not bring my physical card, so I went back later to make the payment.

State Property Jewellery is truly outstanding in every sense of the word. From their exquisite designs to the unparalleled craftsmanship, each piece is a testament to elegance and sophistication. The meticulous attention to detail and the use of high-quality materials ensure that every item stands out as a unique work of art. The customer service is equally exceptional, providing a personalized and luxurious experience from start to finish. If you're looking for jewellery that combines contemporary style with timeless beauty, State Property Jewellery is the ultimate choice. Highly recommended!

Jennifer has been helpful and professional, and patiently showed me the pieces at the boutique, even suggesting some that I never considered before. The boutique itself is inviting. My experience at The State Property has been amazing.

Kayson at State Property Takashimaya provides excellent service. He has a keen eye for detail and quick at troubleshooting! Thank you for helping me with my customisation of the Borsch earrings. You’re awesome 🤩 Will be back …