Shop Reviews

Very good service, good staff skills, I tried doing my feet with the staff Selena, will come again next time..

Service is very poor. 1.5 hour wait. Booked 4.30 pm appointment, only started service at 6.05 pm. Staff seemed rude and didnt want to be there. Was asked to top up $58 for treatment. Hard selling throughout the appointment.

My nail artist,staff Sun ,was incredibly skilled and detailed. You can really tell she’s experienced — every line and color was perfect. I’m so impressed with her professionalism!

sun is very experience and professional ! love my nail treatment .

Extremely disappointing and borderline unethical experience. I brought my 10-year-old daughter for gel nails on hands and feet. The “art” was just stickers, nothing custom or detailed. While waiting, I did a very basic foot soak + callus care (the water wasn’t even warm). The final bill came to $440. This price was never clearly explained upfront, and throughout the service I was constantly pressured to add extra treatments and pushed to sign up for expensive membership packages. It felt uncomfortable and predatory, especially with a child present. The quality absolutely does NOT justify the price. Please be very careful and ask for a full price breakdown before agreeing to anything. I’m leaving this review to prevent others from going through the same experience.

Visited the orchard gateway store on 17 October (Friday), at around 5pm+ There wasn't any customers in the store and wasnt busy at all. I went in and browse some of the clothes but the staff just stood there staring at the blank space, doing nothing at all, never greet nothing, as if I am non-existence. Then fine. Initially thought of getting the cardigan but this kind of customer service and attitude makes me doesn't feel like getting anything in store. I am here to pick up the clothes I ordered online, I showed the staff the email and yet she doesnt seem to know anything, what to do, face without any emotion, and simply just tell me the items still at warehouse whatsoever, who never deliver the items whatsoever, yet she didn't even bother to go in the stock room to check. She keep scrolling the email on my phone and keep insisting don't have. So I showed and read the message again to her in case she don't understand, it is clearly indicated is ready to pick up in store, what for I came all the way down if it is not ready yet??? Then she went in look, came out with my parcel and give me all sorts of reasons, ohh send me email three times to collect, maybe sent different email or what??? Check my other emails, this and that? I only have one email address for my order, how on earth appear in another email address btw??? I ordered the clothes online or 3 October, and other than ordered received, I did not get any other email, until I personally emailed the staff whether or not my items ready for pick up. Such a huge disappointment for this kind of service!!!

Clothes were not cheap, $45 for a jacket that is thin, with uneven sewing lines. Take note: The customer is forced to fast check the item at the payment counter, as ONLY the payment staff can give customers a new piece, hence customer is not allowed to take their own time to check the item properly because of the queue behind the cashier. Unpleasant experience for the premium price paid. The checking of items at the counter also makes the queue to make payment long. Stupid system

If you’re ever considering getting a top from this store, word of advice, please just don’t or get one that is not dyed dark. Wore the Nikolas Lounge Ribbon Basic Top in black that I had previously bought from their “raved” pop up store. And to my disappointment, it had completely stained both my innerwear and brand new bag that I bought overseas lol…. The fact that this TTR top cost about $30 and can transfer dye even when I did not sweat a drop is appalling to me. I have tried to remove the stains with make up remover and stain remover but I guess TTR’s only strong point is that the dye is so overpowering..? I suppose I thought of TTR too highly when I expect nothing but decent wear out of this top but I now understand my friends’ perception of TTR being of lower quality. Also saw another review on the Tampines Outlet, highlighting an issue of discolouration on the cardigan.. I suppose this isn’t an isolated case and that they don’t test colour run. Unless you do not carry any items, do not mind clothings that barely last a single wear or having your other belongings stained, I’d refrain from purchasing! It stains any item that it is in contact with, including my skin. Will be throwing away this top before it starts staining other belongings. Purchase has been made awhile back and I’m aware it is likely that nothing can be done. Just a psa for anyone considering to purchase…

Super cramped location and the dressing room queue always ends up blocking some of the clothing for customers to look! Clothes are still amazing and they somehow managed to squeeze and organise the place well.

Horrible service from the online store. I had bought this top and skirt set from when it was first launched within the first 10 minutes. A week later, MN emailed me to inform me that the top is out of stock due to a mistake with their inventory. I replied the email immediately and contacted them on Instagram to inform them to cancel my order for the skirt (as I don’t want it if it’s not a complete set), but instead they didn’t respond immediately, and sent out the parcel. All I got in return was a refund for the top and a “we are sorry” 10% discount voucher, while I still have to pay $56 for the skirt which does not even come as a complete set that I ordered. The customer service wasn’t even helpful, all their vibes were along the lines of “oops not our problem anymore”. 0/10 service Update: The team worked it out with me to refund the cost of the skirt and the cost of return shipping. I appreciate that.