James
I’ve been a loyal customer of your store for several years, having purchased multiple phones for myself and also referred my wife and mother. Until now, I’ve always had a positive experience and appreciated the level of service provided. However, during my most recent visit, I was assisted by an older, balding gentleman (not the usual staff member with spectacles who has helped me in the past). I asked for details about some phones, but the responses were vague — the only information he offered was that "the camera is better," without being able to explain any specifics. When I asked about backing up my phone, his demeanor became noticeably aggressive. This isn’t the first time I’ve experienced this kind of attitude from him. I have no issue if a service cannot be provided, but it’s the dismissive and unhelpful attitude that was frustrating. Even my wife, who was with me, commented on his behavior. Fortunately, his colleague noticed the situation and stepped in to assist, handling the matter more competently and with much better emotional intelligence. I believe this employee’s approach may risk losing loyal customers, which is unfortunate considering the otherwise excellent service I’ve received from your team over the years.