Shop Reviews

Went to Orro to get a proposal ring for my then girlfriend, waited for 3 weeks before the ring was ready. Upon collection, noted there were 3 dents on the ring. Informed the staff and he suggested if i still wanted the ring despite the dents noted. I requested for a new ring and the staff again suggested that he could polish the ring. Staff tried to polish and nothing changes, i insisted that i wanted a ring replacement. Was told that I had to wait for an estimation of 3 weeks before the replacement ring will be ready. Thankfully, it was ready within 2weeks. Had to postponed my proposal plans due to this incident. In summary, the service recovery is poor. Staff should've done a quality check prior to customer's collection day. Should there be any flaws found on the ring, they should have contacted me and immediately ordered for a ring replacement rather than me having to make 2 trips down. As a luxury jewellery brand such incidences could've been dealt with better. Although it was only 3 dents, for the price paid i would expect a flawless product since my fiancee will be keeping the ring for life. Quite disappointed with the service rendered.

I bought the rings in Feb 2025. The ring was worn very carefully. Job is a nurse, never do much rigorous activities. Always took the rings out if doing sports or anything more physical. On march 2025 the diamond dropped out. Went to fixed it, was asked to pay money, so no warranty. Happy to receive the ring but had to depart with the ring for fixing for about a month. In July 2025 the crystal at the sides dropped out. Now i have to pay more money to fix it again. I have no good comments about this ring except for the price. Thanks.

Had a great experience here with Eileen! She help us alot with our requirements and she is very patience in choosing a suitable ring for our wedding! Really love the ring we bought here and very satisfied with the design and her service!

Was served by Eileen from the start to the pick up. Located at Orchard Getaway. The experience was awesome and was happy with the whole journey. Never expect the wonderful service and even the other staff was friendly.. recommending anyone who is interested to get your wedding ring.

Was served by Eileen in August 2022 at Orchard Gateway. We were finding the ideal ring and Eileen was patient enough to guide us thru on our first visit. Came back after a few days and she was again with the same good customer service. Thumbs up on the customer service given.

Our experience was very pleasant, salesperson (Eileen) was quick to suggest different ring cuttings and sizes suitable for my ring finger. We had a very good time choosing our ideal ring. Thank you!

Amazing experience having to purchase rings here. Eileen was very calm serving us. Showing us many different collections. Choices was amzing and Eileen guided us through every design and trying to find the design that match our taste. Amzing staff and a gem to ORRO and i feel she deserve to be recognised for her hard work. Well done.

Second time purchasing from Orro at Gateway Orchard outlet. Staff is so helpful. I need an uncommon ring size and she went thru her system to check all the available designs in my size. Thank you very much.

The perfect diamond ring that won’t break the bank! If you’re looking for a diamond ring that won’t cost you the world, then ORRO will be your best friend! 😁 I’m super in love with my Ada Ring in 2.15ct. The staff is very knowledgeable and friendly too! …

I recently purchased the Entanglement Ring from ORRO for my fiancée, and I couldn’t be happier with my choice! The craftsmanship is truly exceptional—the intricate design and sparkling brilliance make it a stunning piece. My fiancée absolutely loves it! The entire shopping experience was smooth, from browsing their beautiful collection to receiving the ring in perfect condition. The quality and attention to detail exceeded my expectations. If you’re looking for elegant and high-quality jewelry, ORRO is definitely the place to go. Highly recommended!