Shop Reviews

I had an excellent purchasing experience at Watch Exchange, thanks to the outstanding service provided by Shirley. She was incredibly patient in answering all my questions and took the time to explain every detail clearly, without ever making me feel rushed. Her warm and friendly manner made the entire process comfortable and enjoyable, and I left feeling completely confident in my purchase. I highly recommend Shirley and Watch Exchange for anyone looking for a trustworthy and pleasant watch-buying experience.

My first purchase here and was served by Shirley. She did a great job at explaining and teaching me how to care for my watch and also to set the time & date properly without spoiling the mechanism. Swift service but very detailed. Very happy with my new watch.

Rude staff

Reasonable price kicks and t-shirt however too many sports boutique around hence spoilt for choice

One off and end of line sneakers from Nike, Adidas etc. Great staff.

Incredibly nice staff!

Cool concept

Cheaper prices , but don't expect to find trendy shoes.

SUMMARY Do NOT go to Shoe Mo for anything. Trust the reviews. I went to Shoe Mo to unyellow the soles of my sneakers. Despite reading the poor reviews, I thought I'd give them a chance. Because, how bad could it be? And boy was I in for my worst retail experience in 2022. POOR QUALITY - I first shared a picture of my sneakers with Shoe Mo to ask if they would be able to unyellow it. And they confidently replied that they would be able to do so. - But the end result was far from my expectations - Attached are pictures of my shoes AFTER the cleaning/unyellowing NO PRICE TRANSPARENCY - On WhatsApp, I was informed that the unyellowing services would be $30 per pair of shoes - At the store, they said it was $40 - I can't believe I paid $40 for this POOR SERVICE - I made an appointment with Shoe Mo and arrived on time for the appointment - After waiting for 30mins and making repeated attempts to contact them, they finally replied to say that they are sick and that the shop is closed - They didn't event bother to inform me about it and made me travel all the way to Far East Plaza for it LOW RESPONSIVENESS WITH PROBLEMS - When I got back my shoes in October 2022, I told them I was not satisfied with the results. - They replied saying that they would get back. - But till today, Dec 2022, there hasn't been any response. - They are quick to reply when making a sale, but don't even bother replying when it comes to customer service or rectifying problems. What a disaster! Please save yourself from the heartache and avoid doing anything with Shoe Mo.

Gonna be writing a totally honest & objective review about my experiences with Shoemo here. Visited their outlet on 2 Aug, with 2 pairs of sneakers for cleaning. Asked the staff how long the process would take, they told me within 5-7 working days, & I'd be updated via email or SMS. By 13 Aug (11 days later), there were still no updates, so I contacted them to check, but only got a reply 2 days later. Headed to the store on 16 Aug (2 weeks later, not 5-7 days as promised) to collect both pairs. Saw that the first pair was decently clean so kudos to the team there. == Here's where it goes downhill. I found that the iconic Stan Smiths logo on my second pair's tongue had been scrapped off & there were bleeding stains on the material. The staff nonchalantly dismissed that "it was like this when we received it" which I firmly refuted. Manager then quite rudely explained that this bleeding "cannot be helped". My point here is, if the staff knew that such bleeding was inevitable then why didn't they highlight this to customers beforehand? If I'd known there was even a small chance that it would bleed, I wouldn't have risked sending them in or would've requested for them not to wash that area instead. I've washed this pair for the past 3 years & nothing like this has ever happened before. Anyway since the damage was already done, the manager begrudgingly asked me to give them another 3-5 days to see what they could do to clean up the mess. == 21 Aug (5 days later); asked for status updates, only got a reply at 9pm saying that they'd update me the next day, but they never did. Had to ask them again on 23 Aug, and they replied saying that they were still trying to fix it, & to give them ANOTHER 5-7 days to do so. Incredibly disappointed by their service at this point, but thought I'd give them ANOTHER chance to redeem themselves, but kindly requested for the sneakers to be prioritised (the least they could do since it was already being delayed for 3 weeks), but my request was ignored (message seen, no reply). On 27 Aug (a whopping 11 days later), again asked for status updates; message seen, no reply. Got frustrated with waiting so I back to their shop to try to collect them on 30 Sep (28 days since they first started work on it), only to realise that... I had a made wasted trip. Staff told me that they HADN'T started working on it yet (14 days after they said that it'll be done in 3-5...), and told me to come back again in ANOTHER "3-5 days". So, FINALLY on 6 Sep (an amazing 30+ days since I dropping off my shoes at Shoemo), I finally collected them. End result; damage done was evidently irreversible, no refund was offered. Can't even buy a replacement nownbecause they're alr out of production. RIP. == Summary; Skills - Evidently, hit and miss, try at your own risk. Customer service - Poor, messages were ignored or they took ages to reply. Integrity - Promising customers that service can be delivered within 5-7 days would definitely be a selling point when deciding between other similar cleaning services. But if these deadlines can't be met, (not the only one w such experiences according to other FB reviews), don't deliberately mislead your customers by making empty promises that would ultimately leave them frustrated. All in all, I'm just sharing an honest but very disappointing and highly unpleasant experience with Shoemo for me personally, because I felt that I've been polite and patient throughout this entire ordeal but it wasn't reciprocated. While I'd like to caveat that this incident could've just been only a one-off experience that unfortunately happened to me, but upon reading more reviews on their social media pages, it seems like I'm not the only one with such negative experiences. Lesson learnt for me is to do more research before trying a product or service that I found online. And with that, I'd like to caution others to only patronise Shoemo (especially with anything limited edition) at your own risk. Thank You