Shop Reviews

Been with Autumn since 2017 and it is my to go nail salon! My nails are always nicely done by Eileen. Wonderful service always and lovely team.

I must have been a customer here for 10 years. Ever since the change in management, the experience has been terrible. It is so hard to make an appointment, they are fully booked for weeks, frontdesk has an attitude and no one replies to WhatsApp. Only saving grace is the manicurists are nice. It is not your new fancy decor that keeps customers. Please do something about your SOPs.

Disappointed with Recent Service Experience I have been a loyal customer for over 10 years and have always appreciated your services. However, I am very disappointed with my recent experience. Last month, I came in for an appointment that I had booked in advance, but upon arrival, I was told that the appointment had not been scheduled. Despite this inconvenience, I tried to give the benefit of the doubt. Yesterday, I contacted your staff again to request a new appointment. I was told that they are confirming all appointments . However, today I tried calling the center to check if it was confirmed—no one answered my calls and I received no follow-up. This lack of communication and accountability is very frustrating. As a long-term customer, I expected better service and reliability. I hope you can look into this matter seriously.

Have been coming to Autumn nails for more than 10years before it was under Six sense beauty. Best service from Eileen, she is very professional and skillful! Always friendly and she is very experienced 😊 Highly Recommend, do look for her when you drop by for your nails treatment!

I’ve been a regular at this nail salon for the past two years and used to genuinely love the experience here — the technicians were skilled, the results were consistently neat and clean, and the service always felt thoughtful and professional. Unfortunately, things have changed since the management shifted. Many of the talented technicians I trusted have left, and with them, the attention to detail seems to have gone too. The quality of service has noticeably dropped — uneven polish, rushed cuticle work, and a general lack of the finesse that once set this salon apart. What’s also disappointing is the increasingly aggressive upselling of their packages, which aren’t exactly cheap considering the current standard of service. I understand businesses need to grow, but it’s hard to justify the investment when the overall experience feels transactional rather than attentive. I truly wish I could continue recommending this place, but it’s no longer the salon I once looked forward to visiting.

I got a classic gel manicure here and I have to say really sub-par work. The manicurist has a nice attitude and that’s about it. As you can see, there is no attention to details, with polish leftover on the side and at the edge. The cuticle cutting is also very mediocre. What irritated me the most is the middle finger polish on my left hand - you can see from the picture that visually it looks shorter because it’s painted further away from cuticle line than the rest of the digits. When I pointed that out to my manicurist that the middle finger nail seems shorter, she said I came in with that length and she didn’t cut it. Anyway I didn’t bother to argue and just let it go because it was too late to do over since it’s gel. My nails are short but not THAT short. The point is that the polish should be applied equal distance from cuticle line for all the finger nails…. I honestly paint my nails better at home. I only got a gel manicure here because my friend had a package here, and I have to say I’m not impressed and would not recommend. The service and attitude is not bad though.

Called to get a price & appointment for classic pedi. Got in quickly which was awesome. The pedi itself was average. They didn’t do a thorough foot scrub and didn’t attend to the cuticles very well. Went to pay and the price was higher than quoted on the phone. I queried it but they couldn’t explain it. The lady next to me paid less for a mani, pedi. Different rates for tourists & locals!

I unfortunately did not get the name of my manicurist, but service was top notch. This is the second time I’m visiting Autumn Nails for a classic gel manicure and service is always good + my manicure lasts for up to 3 weeks (probably could have lasted longer if I had not fidgeted with it). Highly recommend Autumn Nails 👍🏽 …

Been going to Autumn nail for almost a decade. Love their services here. Nails are always neatly and nicely done, and they always accommodate to your requests. Eileen has been my manicurist for these years and she is nothing but a delight. She’s delicate and gentle with my nails, and does an amazing job. Seriously couldn’t find another nail parlour that satisfies this much of my needs.

Have frequent this shop for mani and pedi during my poly days till now - 14-15 years. Recently have been doing pedi with them and keep signing packages for years. In the past, the lady boss - Sandy was really nice and focus very much on customers. Can walk in without appointments on weekends and they got more staff in the past. Now ever since change of management, cannot walk in on weekends or weekdays. Have to make appointments in advance - at least 1 week or more, hard sell packages even though my package is barely 50% used. And GST in the past was inclusive, now still have to add GST on top of package price. Package also cannot utilize 10 days before CNY, and they only open slots for appointments on 15th of each month. Message them on 16th morning, all slots taken up already. Do they expect their customers to take leave from work to do pedi? Implement such policy without notifying customers who sign packages in advance. WhatsApp messages take forever to reply, blue tick and no response, have to chase for an answer and most importantly not apologetic for the delayed response. Just keep giving excuses that only 1 person managing 3 phones. If this is how the attitude of the staff is to a loyal customer, enough is enough, just request for refund of packages. Then have to wait for the manager to get back to me. The staff mention to wait till the manager is free to reply to me? WOW, thanks then!