Autumn Nail.Lashes.Eyebrow

I got a classic gel manicure here and I have to say really sub-par work. The manicurist has a nice attitude and that’s about it. As you can see, there is no attention to details, with polish leftover on the side and at the edge. The cuticle cutting is also very mediocre. What irritated me the most is the middle finger polish on my left hand - you can see from the picture that visually it looks shorter because it’s painted further away from cuticle line than the rest of the digits. When I pointed that out to my manicurist that the middle finger nail seems shorter, she said I came in with that length and she didn’t cut it. Anyway I didn’t bother to argue and just let it go because it was too late to do over since it’s gel. My nails are short but not THAT short. The point is that the polish should be applied equal distance from cuticle line for all the finger nails…. I honestly paint my nails better at home. I only got a gel manicure here because my friend had a package here, and I have to say I’m not impressed and would not recommend. The service and attitude is not bad though.

I’ve been a regular at this nail salon for the past two years and used to genuinely love the experience here — the technicians were skilled, the results were consistently neat and clean, and the service always felt thoughtful and professional. Unfortunately, things have changed since the management shifted. Many of the talented technicians I trusted have left, and with them, the attention to detail seems to have gone too. The quality of service has noticeably dropped — uneven polish, rushed cuticle work, and a general lack of the finesse that once set this salon apart. What’s also disappointing is the increasingly aggressive upselling of their packages, which aren’t exactly cheap considering the current standard of service. I understand businesses need to grow, but it’s hard to justify the investment when the overall experience feels transactional rather than attentive. I truly wish I could continue recommending this place, but it’s no longer the salon I once looked forward to visiting.

Disappointed with Recent Service Experience I have been a loyal customer for over 10 years and have always appreciated your services. However, I am very disappointed with my recent experience. Last month, I came in for an appointment that I had booked in advance, but upon arrival, I was told that the appointment had not been scheduled. Despite this inconvenience, I tried to give the benefit of the doubt. Yesterday, I contacted your staff again to request a new appointment. I was told that they are confirming all appointments . However, today I tried calling the center to check if it was confirmed—no one answered my calls and I received no follow-up. This lack of communication and accountability is very frustrating. As a long-term customer, I expected better service and reliability. I hope you can look into this matter seriously.

I must have been a customer here for 10 years. Ever since the change in management, the experience has been terrible. It is so hard to make an appointment, they are fully booked for weeks, frontdesk has an attitude and no one replies to WhatsApp. Only saving grace is the manicurists are nice. It is not your new fancy decor that keeps customers. Please do something about your SOPs.

Requested for soak off / removal of my gel nails and they just used a nail drill for all my nails leaving my nails brittle and broken