Shop Reviews

Wow i am surprised by the service and skills by the staff at francis and jean. It is just splended. Would come back again

the nails extensions not good after 1 week a few nail extensions came off and when i removed all my nails, my thumb nail have infection.

Bad hair colouring service. Color faded very fast

pricey but worth it!

Go here if you want to be insulted. Unusual for Singapore - zero customer service. Made an appointment by phone for a simple haircut - showed up on time. Nobody available, was asked to wait for half an hour. No apologies. I left. Wanted to write this brief review as a warning for other naive future customers. Fortunately there are other hairdressers at the Far East Plaza.

had a really great experience at this salon. my stylist genuinely knew what they were doing and took the time to listen to all my concerns before starting. they fixed my hair exactly the way i was hoping for and explained things clearly throughout. super skilled, attentive, and reassuring

went to bleach & dye my hair last Thursday, 21/3/19. color faded off the following day, 22/3. Was asked to go back for a retouch however i was unable to as i was busy with family matters & flying off early in the morning on Sunday. went to several salon in Australia and was informed by all that the bleach was badly done leaving my hair extremely patchy and damaged. Had to spend easily $400+ so that my hair can be fixed. I ended up with 4 tones of hair color in less than a week! Have message my hair stylist only to be left on ' double blue tick' and last seen. service during hair dye was good. but the end product was horrifying

Did hair perm and nails here. Everyone was nice except my hairdresser, Janess. She was rushed and was so rough with handling my head, tucking and pulling my hair. She literally took less than 5 minutes to cut my hair. Throughout the whole process, she didn’t care to explain anything and didn’t even bother to ask what kind of style I want. Over many times water/solution spilled on my white dress because she was so Rough. At one point during perming I told her that my head was very heavy because of the perm rods, she just said ‘sorry, it’s like that one’ when in fact i knew that she could readjust the rods so they are positioned better to lighten the weight. The styling at the end was as if she wanted it to be over and done with. My hair was so messy and frizzy. The overall perm was soso, not good but not bad. Nevertheless, I don’t want to base this one bad experience on the whole salon but janess definitely needs to treat her customers better.

Experience stylist knows what color i want to achieve. Good service, friendly and able to meet my need.

Kenny is the only hairstylist I trust and have been a loyal customer since 2016. He is very experienced and will advise what style is suitable based on your lifestyle. I usually let him suggest the colour. 🤣 Always pleased with the end result!