Shop Reviews

Horrible experience in this shop. My friend and I used the PhotoBooth and we deposited $10 inside the booth. It was our first time coming to the shop and we did not know that you had to press some options on the screen before inserting the cash? Because we forgot to select an option, our $10 was gone just like that. The staff was insistent on no refund being given. What angers me is why the $10 cannot be refunded. Yes, we did make a mistake of not selecting the option but the store is eventually going to collect the $10 in revenue, right? After all, the machine is located in the STORE and labelled with the store’s branding. You’re telling me you can’t refund it to us with the money in the cash register? Also, if the store is aware that its machine has such onerous functions (accepting cash without refunds if certain buttons are not pressed), it should at least station a staff at the machine area. Or, it should have a POP UP WINDOW on the machine screen itself stating “insert cash FIRST. No refund”. In our case, there was no one to inform us of the machines onerous terms before we went in. While there were small written signs stating the instructions, I believe these signs are not sufficient notice given how onerous the terms are. Perhaps the store can look up on the legality of incorporation of terms through notices. Their signs definitely lack the required extent of “notice”. Hope they can be more responsible in their business dealings especially for such unfair terms

hi BOB i would like to feedback that i saw afew times one of the staff is scolding other worker rudely, so I thought ok they might did something wrong but at least can talk nicely and properly right? People makes mistakes is not like she wont make any mistakes, also the way she scolded them or should i said rudely communicate with them is like she's very big, let me tell u because of people like her many people really hate to go to work cause of the behaviour and this is not the first time i see her mistreating others or like scolding people rudely i can tell some of the staff there are quite young and also If u cant work well with them then why expect them to work well with u or for u? The more she act like this the more people dont wan to work for BOB as i see ur insta yall still hiring do u ever wonder why people leave ur side so quickly? And also i have been passing by the shop few months ago, so i see it big and clear that yall always have different staff

staff were rude, unfriendly and kept annoyingly eyeing everyone in the store. bought a whole stack of pcs from the counter by showing the cashier the pictures and cashier took one of the pcs wrongly. after i paid i told the staff one was wrong but none of them were apologetic and just said “you never check first”. didn’t expect any exchange or refund but at the very least an apology. there was a long queue and hence didn’t have time to check the whole stack of pcs and trusted that they knew what they were selling and taking. don’t recommend.

didn’t mange to buy anything here cause the staff will be staring at u the whole time. there was like a pc section and i was js trying to see pcs they have but the staff kept staring at me intensively which prompted me to leave the shop, was about to buy a few albums but decided to go to a different shop instead. it wasn’t even that bad until one staff approached the pc section i was at after i finished seeing and she had to keep moving the things there like i messed everything up like what did i do?? and once when i was going to pay for my albums, i was still walking around the store to see if there was anything else that has my interest but i went a little to close to the shop’s door which caused the alarm to go off and i apologised to the staff but they still responded rudely and they said i couldn’t go to the other section of the shop anymore?? anyways, the shop has a variety of kpop merch there, its js the problem with the staff so i wouldn’t recommend this shop if its ur first time :’)

Good place to buy albums had a lot of options and pulled my ULT bias from 1 album, staff looked at me while unboxing but I didn't mind since I thought I was reacting concerning as I pulled my bias 😂😅 the price wasn't bad as well and thought it was considered good for kpop albums! Will definitely go again …

Had to drop a review because I was genuinely appalled by one of the staffs (apparently the manager with spectacles, judging by other reviews?) behaviour just now as I was at the counter making payment. There was an uncle who was simply curious about what the store was selling and she was full on ignoring him + rudely telling him off that they don’t sell what he was looking for in the store. He proceeded to ask where 313 mall is and in the craziest rudest tone ever (gagged me ngl!!), she replied “Go down walk straight”. Like wow thanks for the very clear instructions! Uncle did not hear it for the first time so she raised her voice several times saying the same four words. Also not a single eye contact or acknowledgement for uncle during this entire interaction. He was honestly really nice enough to thank her and left the store. Anyways, I hope you guys work on your customer service? It is SO bare minimum (actually super basic human decency) to help out someone who isn’t familiar with your store/directory. This incident made me not want to shop in your store anymore and I know it won’t make any difference, but I really think you need to look into training your staff better and actually work on your customers feedback. I don’t even write reviews but this incident changed my impression of this store, I really liked the affordability compared to other Kpop shops and I even decided to get my lightstick there. The other staff that helped me check if the lightstick is working was nice too (hence additional star).

Well stocked but for a store that’s opened in orchard, they probably shouldn’t explicitly state that they’ll be passing on the 3% credit card fees to the customer… distasteful experience at the till.

Not sure who’s in charge of the hiring process here, but you might want to relook some of your employees. (Especially the chubby one with glasses) Looking at the reviews, I’m not the only one that’s had an unpleasant experience because of her. Please, if you want to work here at least treat your customers with respect. Customer service here is horrible, you’re better off at other kpop outlets like Suntec City or Plaza Sing.

Went here on 7 Nov afternoon! The female teenager staff at the counter was very kind and friendly unlike the previous staff! I had a wayyyy better experience than my previous visits and im glad to be able to patronise a shop selling kpop stuff without rude staff like the other shops

Will echo what other reviewers have shared here. Visited the store and asked if they had aniteez merch and the bespectacled staff said rather rudely, "which member?" It's clear that she didn't want me looking through all the merch and only let me see specific members' merch that I had to ask for. The other staff member (with long hair) was very kind and patient. If not for her, I wouldn't have bought anything. Seeing that this is a common issue of concern across many reviews, I hope that the staff member would take some of the comments here for consideration because customers' comfort really does matter.