Shop Reviews

First of all big shout out to Khalid who not only assisted me with the fitting but advise me on what to get and what not, unlike a lot of retailers who push whatever they can for the sake of selling. Appreciate that! I was coming in hoping to bag a pair of HOKA, but ended up walking out with a pair of XStep carbon-plated running shoes (half the price of Nike hehe) excited to try them!

1/2/25 Had a very…inconsistent experience here—let’s just put it that way. Went in the first time to look at ankle braces, and I asked one of the staff (Staff 1) if I could try on the brace. They said it was fine, so I tried it on. While I was trying it on, Staff 2 came over and said that trying on the brace actually wasn’t allowed to do so due to hygiene purposes, so I said ok and put them back in the box. After this, I left the store and came back an hour or so later to look at insoles. I asked a different staff member (Staff 3) if I could try the insoles in my shoes, and they said yes, so I proceeded to try multiple insoles in different styles and sizes. It was a bit of a hassle to get the soles off the rack because to take the ones at the back, one would have to first remove all the ones at the front, or know how to remove the rack to directly access the ones behind. I did this myself at first, and a few insoles later, Staff 2 (who had previously told me that I could not try on the ankle brace, IIRC), kindly came over to help me with two take two insoles from the back of the rack and left. However, after I had tried several insoles (taking and replacing them myself, making sure not to inconvenience the staff any more) Staff 2 came over and said that due to hygiene, I actually can’t try the insoles, to which I replied that her colleague had said that I could (I was also puzzled because she saw that I was trying them on). She then pivoted and said that I can try one or two but that I can’t be trying so many. To this, I said that I was trying each style and some styles in multiple sizes, to see what works for me. She then said, in a rather unfriendly tone, “Shouldn’t you already know your size?” I explained that I was doing so because different brands have different shapes and sizes, so trial and error is necessary to find the right fit. When I added that I was happy to shop somewhere else, Staff 2 replied, indignantly, “It’s ok. Nevermind.” Overall, was an inconsistent experience in terms of staff attitude and communication of store policies :”) Staff 1 and 3 were very friendly though.

Very wide range of brands and products available here for different sports from running to basketball and more. Some of my favorite brands can be found here. Staff were friendly and helpful as well. Thumbs up!

Disappointing Customer Service - Believe the Reviews I recently purchased some items at the Key Power Sports atrium sale at Novena but, due to the disorganised and messy display, I checked out with the wrong size. When I realised the mistake, I returned just four hours later to request a simple exchange for the exact same item in the correct size. To my disappointment, the staff immediately declined, citing an “atrium policy” that does not allow exchanges. While I understand that policies exist, what stood out was the way my request was handled. I asked if they could check with their manager, as I believed a policy set by management should also allow for discretion in genuine cases. However, the staff (Celine) refused, stating they “cannot call the boss for every little thing.” When I pointed out that policies should ideally be flexible for reasonable customer requests, the response was unexpectedly defensive. Instead of addressing my concern professionally, the staff raised their voice and made an unnecessary comparison, saying that even employees at other stores don’t know their boss. This remark was not only irrelevant but also dismissive. Beyond the poor customer service, the atrium itself was cluttered and disorganised, making it difficult for customers to browse efficiently. Instead of assisting customers or tidying up, the staff stood around, seemingly uninterested in improving the shopping experience. A well-managed sale should not only have clear policies but also an inviting setup and proactive service that encourages customers to return. There are many negative reviews about Key Power Sports. After this experience, I now see that the reviews speak for themselves. Believe them. I will not be supporting Key Power Sports again, and I will be sure to let those around me know not to purchase from them either. I hope management takes this feedback seriously and improves both their customer service and the way they run their atrium sales. A little effort in organisation, staff training, and basic customer care would make a huge difference, and in turn bring the business more sales, happy sales.

Buyer beware: I bought 2 of the older model 2XU compression shorts (MA1933b) that were on sale online, but the boxes and product tags were speckled with yellow coloured mold. I don't think these shorts were stored well. The product listing did not disclose their condition either. Seller has a no replacement policy for sale items and and I believe they were on sale for a reason.

It was a busy day due to race pack collection for Pocari Sweat. Granted that the staff was manning store alone and the store was packed. Wanted to try a pair of shoe but was met with a lackluster attitude from staff. Off putting experience and didn’t really want to continue with the purchase of shoe.

I was going to buy a vaga cap, but the fit is a little different and some have uneven prints. I asked to look through new pieces but I was told I could not look through the bunch, she just handed me one cap and keep the rest. She said I was not allowed to try the rest already cos it’s new and white. I don’t think it was really nice to not let me confirm a size of a $69 cap. Sorry but I feel the aunty didn’t really connect well to a runner as we can be quite particular about fit and comfort when choosing our gear. Only giving 2 stars to the guy who was nice to me. But sadly was served by the aunties first so I walked out instead… 😕

Love their food and ambience is nice. A good place for chilling and relax. We ordered the duck confit and the meat is tender and sauce is flavourful but roti prata is not nice. Their ribs paired with the salad is nice. Their club sandwich is large, packed with load of ingredient which is a must ordered. I find truffle fries so so only as the truffle is not strong and the fries is thin and hard instead of crispy not to my liking. The resturant is quite busy and we need to wait for quite a while. Definitely will come again.

Easy 5 stars - excellent service despite a busy Saturday afternoon, all the team members seem spot on, attentive. Delivery wasnt too quick whicu is perfectly understandable given the full house, but they delivered well! Importantly, PS Cafe (Paragon at least) fixed its roast chicken! It’s no longer overly tenderised (yes I took a chance) and it turned out absolutely perfect! Super happy - made my Saturday, thanks!

They listed a Black Titleist Player 5 bag on their website, labelled "new", with special discount at checkout. I ordered online, got full confirmation, and was billed. Only to have them call me and tell me that product was never available. Clearly dysfunctional online store. Would not trust the inventory listed on the website. Worst thing is I saw the same bag in the physical store at Isetan. But they say its another distributor? Very confusing outlet. I could've picked it up then and there, but now i need to spend more taxi money to go back. I only bought online cause they offered a sale price. Who would post a new product listing (for both colours) and then not have either in stock?