Shop Reviews

Worst experience I have ever had ..I have ordered heels from there official app… I have paid 6999 for those pumps.. when that package arrived, they started asking extra 5000 for the delivery charges and now when I am asking for the refund ,they refusing to refund my money (they were so rude over the email) .. I have sent 3-4 emails to them. Its been 3 days , they are not replying to any of my emails that’s why i have decided to write here. So it’s my suggestion kindly don’t buy from their official site otherwise you guys gonna suffer like me. THEY HAVE NOT DELIVERD MY PRODUCT , My MONEY IS WITH THEM AND THEY ARE REFUSING TO GIVE EVEN THE REFUND. So unprofessional and pathetic service.

Had an absolutely amazing experience at Puma 313 thanks to JAWN PUA!! My wife had her heart set on a pair of Shibui Mules, but unfortunately, her size was out of stock at the store. That didn’t stop Jawn — he went above and beyond by checking with other outlets, securing the size she needed, and even collecting it himself just to make sure she got the pair she wanted. We were genuinely blown away by his dedication, patience, and outstanding service. It’s rare to come across someone so committed to customer satisfaction. Jawn is truly a gem and a real asset to Puma.Due to his excellent service, I will support Puma and only Puma from now on! Puma, if you're reading this — give the man a promotion or at least a pay raise! 😄

I am happy to be served by Sean. He is very friendly and patients to assist me. Good job Sean for your professionalism on taking care of customers👌 About I purchased I hope the ca improve the sole of the slip on yari I really loved the style only my concern how durable it can be.

I usually shop at other Charles & Keith outlets, but my experience at Wisma Atria was exceptional thanks to SK. She was fast, efficient, and super friendly, which made my shopping experience really enjoyable. I’d love to come back again because of her great service! Thank you SK!

Great service by Matthew, who shared the difference between the Charles & Keith collection range. The rest of the staff were also very attentive and helpful. Best C&K outlet I’ve been to by far!

Was holding my cup of coffee with cap on and was told rudely not allowed to bring drinks.. Fine.. I left it on the counter she said no cannot.. Asked me to put at 1 corner away fm sight.. The cup was sealed and I wasn't even drinking it.. Super rude lady store keeper.. Wont patronise them again..

don’t understand why no stroller allowed when there’s enough space
 inside

The shop is operated by Korean and the sell local product by the Koreans. Loved visiting that place as the got reward system. If you purchased $20 and above you get a stamp. After you got 10 stamp then your can redeem for a $5 voucher.

Visited the store like 5mins ago, the counter staff at the front very rude!!!!! I was waiting in line with my item and it was a packet of kimchi. It was cold and i was carrying many things on my hand. He kept *shooing me away by waving his hand to ask me to get back and wait in line. The best part was i was in line more than 2 arms length away from the customer infront and there was no one behind me even. I asked him if i could place the item on the counter cause i was hard to carry and step back. He just kept shaking his head side to side and refused to let me do a simple thing like that. What kind of horrible attitude of this Chinese Man counter staff. Very disappointed with his behaviour. I shop here alot and today i experienced a horrible service from this staff. VERY RUDE!!

RUDE and ARROGANT guy tending to shop chased us away because we have a stroller (it's small foldable kind). He said we are taking SO MUCH space when there was no other customer at all!! We were the only ones there! Should use his brains and eyes before he speak! Discrimination! Will go to SHINE KOREA in future, never had this problem before even though their shop sizes are similar.. NOT RECOMMENDED!!