Shop Reviews

Finding hard time to get my shoe size and model. Appreciated that both Nana and Huiqin attend to my need patiently and explain very details as well. Keep it up! Will be back for this outlet(Somerset 313).

Had a great experience at the Puma store! Nana was incredibly helpful, understanding, and patient while assisting us. She made our visit smooth and enjoyable with her friendly attitude and great customer service. Shoutout also to Evern and Huiqin for being accommodating and professional. Will definitely come back again!

Worst experience I have ever had ..I have ordered heels from there official app… I have paid 6999 for those pumps.. when that package arrived, they started asking extra 5000 for the delivery charges and now when I am asking for the refund ,they refusing to refund my money (they were so rude over the email) .. I have sent 3-4 emails to them. Its been 3 days , they are not replying to any of my emails that’s why i have decided to write here. So it’s my suggestion kindly don’t buy from their official site otherwise you guys gonna suffer like me. THEY HAVE NOT DELIVERD MY PRODUCT , My MONEY IS WITH THEM AND THEY ARE REFUSING TO GIVE EVEN THE REFUND. So unprofessional and pathetic service.

Excellent customer service. The staff attended to every request with a pleasant smile. Would visit there again!

Was attended by female staff Stephanie at the WISMA BRANCH. Even though the shop was busy ON A saturday, her attitude towards us was top notch! her patience towards our queries was absolutely brilliant. despite the crazy crowd, it will be understandable that patience may run low towards customers. However she not only kept up her smile and was super attentive towards us. Was only intending to browse around and because of her , we ended up buying 2 pairs! Good job Stephanie! Your positive attitude is super inspiring!

Great service by Matthew, who shared the difference between the Charles & Keith collection range. The rest of the staff were also very attentive and helpful. Best C&K outlet I’ve been to by far!

The staff here not approachable and keep talking to colleagues. Not expecting 5 star customer service for the price point given. But a small welcoming gesture is good enough.

Visited Charles and Keith at Wisma on 26 Aug at around 8pm plus. Asked a sales lady for a new wallet for the one that my daughter has chosen. Upon examining the wallet, we found a defect and asked the lady if she has another one. The sales lady reluctantly took a few boxes of the same wallet and slammed it on the table, gave us a stern look and told us rudely to look for it ourselves. She then walked away, leaving us to ruffle through the boxes on our own. This was really a bad customer experience we had with Charles and Keith.

This brand is trendy and fashionable. Price is not bad. Love to buy for present.

Had a wonderful experience shopping for shoes here. Manager Boon and his staff (didn’t get her name) were very helpful in assisting to resolve my issue of a dual membership (2 email addresses) used which resulted in a non-membership discount of the items bought earlier at City Square Mall outlet. Thumbs-up for the great experience! 👍🏻