CHARLES & KEITH at Wisma Atria operates as a flagship boutique for the globally recognized Singaporean brand founded by brothers Charles and Keith Wong. Located at #B1-18/19, 435 Orchard Road, this store showcases the complete lifestyle collection spanning footwear, bags, eyewear, accessories, and costume jewellery that has propelled the brand to 700+ stores worldwide.
The Wisma Atria location represents a homecoming of sorts for this proudly Singaporean success story, offering local shoppers access to the full seasonal collections in the brand's home market. Operating Monday through Sunday from 11am to 8pm, the boutique presents CHARLES & KEITH's signature blend of trend-aware design and accessible pricing that appeals to fashion-conscious consumers seeking contemporary styles without luxury brand premiums.
What distinguishes this basement-level flagship is its comprehensive inventory across all CHARLES & KEITH categories, allowing customers to coordinate complete looks rather than purchasing items piecemeal across multiple locations. The brand's evolution from humble footwear retailer to global lifestyle powerhouse demonstrates Singaporean entrepreneurship at its finest, creating local pride alongside fashion credibility.
Customer feedback regarding service quality remains mixed, with some praising helpful staff while others note inconsistency compared to other CHARLES & KEITH locations like Bugis Junction. The Orchard Road positioning attracts both tourist shoppers seeking accessible Singaporean fashion brands and local regulars who appreciate the convenience of flagship inventory selection within Singapore's premier shopping district. The global brand reach ensures seasonal collections reflect international fashion trends while maintaining price points that remain accessible to middle-market consumers.
6732 9236
Orchard Road
Operating Hours
Open Now
Closes in 11h 22m
Monday
(Today)
10 am–10 pm
Tuesday
10 am–10 pm
Wednesday
10 am–10 pm
Friday
10 am–10 pm
Saturday
10 am–10 pm
Sunday
10 am–10 pm
Menu information is not available at this time.
Photo Gallery
Exterior view of a Charles & Keith store showcasing handbags and shoes.
A stylish cream-colored handbag and matching loafers with gold accents are displayed.
Close-up of stylish black and red wallets from Charles & Keith.
A dark blue Charles & Keith handbag with a gold chain strap and a jeweled clasp.
A display of stylish handbags and wallets from Charles & Keith in various colors.
The exterior of a CHARLES & KEITH store in a modern shopping mall hallway.
The exterior of a Charles & Keith store, showcasing handbags and shoes in a modern display.
Charles & Keith store front with shoes displayed in the window and a large advertisement.
Shelves display a variety of Charles & Keith handbags and footwear in neutral tones.
Man taking a mirror selfie in a Charles & Keith store, holding a handbag.
A bustling street scene at dusk with modern architecture and illuminated shop fronts.
A close-up of a red suede handbag with gold hardware from Charles & Keith.
A stylish orange handbag and matching wallet displayed on a glass counter.
Charles & Keith store display featuring quilted handbags in various colors.
A display of various women's shoes, including heels and flats, with a 'SALE' sign.
Interior view of a Charles & Keith store showcasing shoes and handbags with customers browsing.
A black quilted handbag with a gold chain strap and clasp from Charles & Keith.
A display of stylish women's shoes and handbags from Charles Keith.
A collection of stylish women's heels and sandals in various shades of pink and beige.
A display of quilted handbags in various colors, including cream, lavender, black, and a multi-colored tweed.
A close-up of a red Charles & Keith wallet on display with other accessories.
A light-colored handbag with its interior visible, showcasing straps and compartments.
A bright red leather wallet is displayed open on a glass surface.
A display of various wallets and clutches in different colors and textures.
Stylish women's shoes displayed on shelves in a retail store.
Two CHARLES & KEITH wallets, one black and one red, displayed on a glass counter.
A hand holds a cream-colored Charles & Keith handbag with a gold chain detail.
Charles & Keith holiday window display featuring handbags and shoes on decorative stands.
Charles & Keith store interior showcasing handbags and shoes on display.
Exterior view of Wheelock Place building with a distinctive glass cone structure.
A hand holds a sparkling gold and silver glitter handbag with a chain strap.
The CHARLES & KEITH store logo is illuminated on a textured grey wall.
Stylish Charles & Keith shoes and bags displayed on shelves in a retail store.
A display of elegant white and black slingback pointed-toe shoes on a glass shelf.
A hand holds a cream-colored mule shoe and a matching handbag from Charles & Keith.
People walking past a brightly lit retail store entrance in a mall.
Poor customer service. Charles & Keith management team: Please do something! So many 1 star reviews already, you prefer to lose customers is it????
I’m a long time customer of Charles & Keith. I’ve been buying from them since CK just open their first store here in sg. All along my experiences with them has always been positive.
However, my experience at Wisma store isn’t so great. Initially I thought “okay, maybe she’s not having a good day or she’s overwhelmed”. I’ve visited this Wisma branch a few times and so far it has always been negative. I don’t think it’s coincidental anymore.
At one point at one of the visits, one of my friends told me “do you want to try another shoe store instead? There are a few other shoe stores in Wisma too”
The staffs always gave me the Irritated vibe. Like if I asked them to help me find my size, they will just say not available without checking with an irritated tone.
It’s okay that they don’t bother checking because maybe they know ALL the sizes available :/ but to give customer that irritated face & tone is a big No No isn’t it?
I’m just here wanting to buy a few pairs of shoes. And it’s not like I’m impolite either.
I shall take my money elsewhere to other branches or online to spend in future. Otherwise it will only spoil my mood for nothing.
lauren Sim
If I could rate, it will be ZERO STAR. Earlier today, I visited the store with the intention of purchasing a bag as a Christmas gift for my aunt. I had recently bought a handbag from your latest collection, which I was eager to recommend. However, when I inquired with one of your staff members about the availability of this specific design I bought previously, he responded in a manner that was both dismissive and unprofessional. Not only did he express doubt about whether my bag was from Charles & Keith, but another staff member who he seek help from, also a man, reiterated the same comment. It wasn’t until a lady who seems like a senior staff member came over to clarify the situation that I was informed that the product I purchased in that particular colour was a bestseller and had sold out, which is why it was no longer in stock in both online and store. The senior staff member further mentioned that only two colours of the bag remained.
This interaction was incredibly upsetting, as it undermined my trust in your brand and made me feel as though my loyalty as a customer was unappreciated. The behavior of the staff members not only caused confusion but also negatively impacted my shopping experience, leaving me disappointed and frustrated.
Given my longstanding relationship with Charles & Keith, I believe I deserve an apology for the unpleasant experience. I also hope that this matter is looked into, and I urge you to ensure that your staff members are more knowledgeable and respectful towards loyal customers.
I look forward to your prompt response and a resolution to this issue. Thank you for your attention to this matter. REALLY SUPER DISAPPOINTED
palavalli yaswanthi
Very bad experience with Charles and Keith. The online shopping service holds no standards. I ordered a sling hand bag of RM 299.90. The material quality and the finishing was very cheap. I could see the gum coming off. As per their instructions I returned the product to the drop off address through POS Laju where I end paying RM100 more for delivery charges. It's been 1 and half months, I receive no acknowledgement and no refund. Their customer service never picks the calls. I loose RM400 in total and also the bad product. This is very unfair of treating your loyal customers like this. I have been purchasing and recommending my friends. But I will no more advocate or be a customer anymore.
Muhammad Ariff Khor
The staff here not approachable and keep talking to colleagues. Not expecting 5 star customer service for the price point given. But a small welcoming gesture is good enough.
Ace Tan
Visited Charles and Keith at Wisma on 26 Aug at around 8pm plus. Asked a sales lady for a new wallet for the one that my daughter has chosen. Upon examining the wallet, we found a defect and asked the lady if she has another one. The sales lady reluctantly took a few boxes of the same wallet and slammed it on the table, gave us a stern look and told us rudely to look for it ourselves. She then walked away, leaving us to ruffle through the boxes on our own. This was really a bad customer experience we had with Charles and Keith.
Positive Reviews
Smart Boy
I am happy to be served by Sean. He is very friendly and patients to assist me. Good job Sean for your professionalism on taking care of customers👌
About I purchased I hope the ca improve the sole of the slip on yari I really loved the style only my concern how durable it can be.
rai jyoti
I usually shop at other Charles & Keith outlets, but my experience at Wisma Atria was exceptional thanks to SK. She was fast, efficient, and super friendly, which made my shopping experience really enjoyable. I’d love to come back again because of her great service!
Thank you SK!
shu
I think their service was immaculate. I bought a sandal a week ago and the strap came off.
Due to a miscommunication from another outlet, I went down to the same outlet I bought the sandal from, Wisma. As I stayed in the East it wasn’t the most convenient for me to send to them in for repair then return to Wisma to collect it in 2 weeks. They graciously offered to do a 1-1 exchange for me.
The whole process was pretty smooth and they were really patient in answering all of my questions despite the store being crowded. They did not rush me in any way and allowed me time to make a decision.
I didn’t manage to ask the name of the sales associate that attended to me but he wears glasses, around 1.6m? If you see this just wanted to say thanks!
laura chua
Super duper helpful and friendly staff even tho English isn't their main spoken language. The variety is extensive. While I normally wear only sports shoes, the experience in Charles and Keith is enough to tempt me to buy at least one of their fashionable designs. Well done, home grown brand!
M Ag
This brand is trendy and fashionable. Price is not bad. Love to buy for present.
