Shop Reviews

Had a great experience at the Puma store! Nana was incredibly helpful, understanding, and patient while assisting us. She made our visit smooth and enjoyable with her friendly attitude and great customer service. Shoutout also to Evern and Huiqin for being accommodating and professional. Will definitely come back again!

The staff here not approachable and keep talking to colleagues. Not expecting 5 star customer service for the price point given. But a small welcoming gesture is good enough.

Love that the store has Safe Size Scan to help me choose the best alternative shoes for me. And the sales person : Nana is amazing and informative. She is patient in sharing diff size and technology.

I think their service was immaculate. I bought a sandal a week ago and the strap came off. Due to a miscommunication from another outlet, I went down to the same outlet I bought the sandal from, Wisma. As I stayed in the East it wasn’t the most convenient for me to send to them in for repair then return to Wisma to collect it in 2 weeks. They graciously offered to do a 1-1 exchange for me. The whole process was pretty smooth and they were really patient in answering all of my questions despite the store being crowded. They did not rush me in any way and allowed me time to make a decision. I didn’t manage to ask the name of the sales associate that attended to me but he wears glasses, around 1.6m? If you see this just wanted to say thanks!

Had an absolutely amazing experience at Puma 313 thanks to JAWN PUA!! My wife had her heart set on a pair of Shibui Mules, but unfortunately, her size was out of stock at the store. That didn’t stop Jawn — he went above and beyond by checking with other outlets, securing the size she needed, and even collecting it himself just to make sure she got the pair she wanted. We were genuinely blown away by his dedication, patience, and outstanding service. It’s rare to come across someone so committed to customer satisfaction. Jawn is truly a gem and a real asset to Puma.Due to his excellent service, I will support Puma and only Puma from now on! Puma, if you're reading this — give the man a promotion or at least a pay raise! 😄

I had a wonderful experience at the PUMA store thanks to Ellen! She was incredibly friendly, patient, and professional as I took my time deciding which Speedcat Ballet flats to buy. Her knowledge of the products and honest recommendations really helped me make the right choice. Ellen made the whole shopping experience enjoyable and stress-free (even though it was a hectic morning on the first day of the much-anticipated launch)—Ellen is truly a gem of a staff member. Thank you, Ellen!

I’ve had a great experience with Puma Shoe Service! The staff was friendly, knowledgeable, and really took the time to help me find the right fit. The quality of the shoes is excellent! super comfortable, stylish, and durable. Highly recommend this place if you’re looking for both great customer service and high-quality footwear! Thank you Li Heng!

Kudos to Jawn Pua ! Thanks so much for going the extra mile. Awesome service! You were super helpful and lightning fast. I really appreciate it, and I'm glad I was able to find a suitable pair of running shoes thanks to your assistance. PUMA please take good care of this staff, he's a gem. 👋👋 …

If I could rate, it will be ZERO STAR. Earlier today, I visited the store with the intention of purchasing a bag as a Christmas gift for my aunt. I had recently bought a handbag from your latest collection, which I was eager to recommend. However, when I inquired with one of your staff members about the availability of this specific design I bought previously, he responded in a manner that was both dismissive and unprofessional. Not only did he express doubt about whether my bag was from Charles & Keith, but another staff member who he seek help from, also a man, reiterated the same comment. It wasn’t until a lady who seems like a senior staff member came over to clarify the situation that I was informed that the product I purchased in that particular colour was a bestseller and had sold out, which is why it was no longer in stock in both online and store. The senior staff member further mentioned that only two colours of the bag remained. This interaction was incredibly upsetting, as it undermined my trust in your brand and made me feel as though my loyalty as a customer was unappreciated. The behavior of the staff members not only caused confusion but also negatively impacted my shopping experience, leaving me disappointed and frustrated. Given my longstanding relationship with Charles & Keith, I believe I deserve an apology for the unpleasant experience. I also hope that this matter is looked into, and I urge you to ensure that your staff members are more knowledgeable and respectful towards loyal customers. I look forward to your prompt response and a resolution to this issue. Thank you for your attention to this matter. REALLY SUPER DISAPPOINTED

Super duper helpful and friendly staff even tho English isn't their main spoken language. The variety is extensive. While I normally wear only sports shoes, the experience in Charles and Keith is enough to tempt me to buy at least one of their fashionable designs. Well done, home grown brand!