Shop Reviews

Barry Duncan was awesome. He's extremely helpful, kind and has great knowledge on the products. I purchased the best possible bag for my trip at this store, and it was recommended by him. I can't wait to use it.

Barry Duncan and Lemon Lee are very nice and helpful. In fact I’ve been always getting my gifts from Mr Barry. Very nice guy. Service is da best!

Barry Duncan was very helpful. He noticed I carried too many things, and offered a shopping basket. Gave me some good product recommendations, and opened a new register when he saw the queue getting long and slow. He did it all with a smile on his face. Great guy.

Disappointing visit we had with team at the Paragon outlet today. The sales assistant who assisted us lacked knowledge of the product and provided us with incorrect information on the stocks available. Honestly i have had a much better experience at other outlets, with more knowledgeable staff. This is the second experience i have had with this outlet where the price tags stated on the product is incorrect and we were only told at checkout. We got a sales assistant to run checks on the pricing and checked on the product, even then it was not corrected. Only till we brought the item to the checkout were we told that we were mislead by the tag. The service recovery could have been improved with the staff seemingly unapologetic for the mistake made and came across dismissive which did leave a bad taste in my mouth. With boarding gate and planet traveller extensive range of travel offerings, I would sincerely hope for the team to be more equipped in product knowledge to guide and recommend products so as to provide a more wholesome experience.

Hanis is so accomodating and very helpful. It made the experience of buying more pleasurable and worth remembering. Bought 2 luggages because of her. Many thanks Hanis. Until the next time.

I had a fantastic experience at The Planet Traveller, thanks to the exceptional service provided by Claire and Cecilia. They were incredibly helpful, knowledgeable, and went above and beyond to ensure I found exactly what I needed. Their warm attitude and professionalism made my visit smooth and enjoyable.

A large, nice & bright store with great travel range & pleasant experience for those who are looking for something for the trip & have an explorer lifestyle. The store has many product & brand ranges, useful gadgets big & small plus accessories - and if unsure what you need at the moment, the staff are available & very helpful. They specialize in luggage bags, but they have also a large selection of hiking backpacks in different sizes. Super nice staff with good knowledge of the products & easy to approach for questions. The prices are not the cheapest, but it’s good quality & great variety in the range. There’s something for everyone. Tip, if you are a member of Krisflyer PPS, you get a 10% discount on the entire store range. Good exchange policy as well.

Excellent service by the staff. Very helpful and patience. Provided all the help and answered all my questions. Decided to buy the Briggs and Riley trunk ! Thanks to lily and Claire (hope I got the spelling right)

Thank you for Claire to go beyond. I asked for a lightweight backpack, as I couldnt find the brand that I wanted. She is very helpful and was able to give recommendations. When the products did not state the specifications, she went to search and gave exact details of the products. Thank you very much!

Barry Duncan is very helpful and knowledgeable. He assisted me to find 2 backpacks and 1 laptop case efficiently. Appreciate it