Shop Reviews

Haidilao has always impressed me with its great food, pleasant environment, and consistently excellent service. But among all the branches I’ve visited, apart from the one at MBS, this particular outlet truly goes above and beyond. The service here is exceptionally attentive and efficient. A special shoutout to Jia Rui and James!! Both of them were incredibly quick, considerate, and served with genuine smiles throughout our meal. Their professionalism and friendliness made the entire dining experience even more enjoyable. It’s rare to encounter such dedicated staff, and they definitely deserve recognition!!! Because of them, I’m leaving this well-deserved Google review today hahahaha!! Highly recommend this Haidilao branch!!

With Thanksgiving tomorrow, my coworkers and I—all unable to make it home to the US—decided to get together for a pre-holiday meal at Haidilao Hotpot. This was my first time at the Singapore location, and it was an absolutely wonderful experience! We were truly amazed by the attentiveness and friendliness of the staff (our server was 劉小鳳). They were outstanding and made us feel so welcome. It's no wonder this place has a near-perfect rating! The food was, of course, delicious. Thank you to the entire team for making us feel so full, happy, and right at home for our Thanksgiving celebration. We truly appreciated it!

Went for my AFT Hair Removal appointment with therapist Alice and it is always an amazing service. Will only go to Alice because I had a bad experience with another therapist in a different outlet. Alice definitely made sure that I’m comfortable. Strongly recommend her!

Excellent service from start to finish. The staff was kind, helpful, and made everything easy. Thanks staff Jennie for the manicure! Its very nice 🥰Highly recommend!

Good food, great service from the staff covering our zone. We had a great meal and time. All items were fresh and delicious. Was so crowded on a Sunday which is usual. My gal was disappointed with the manicure station as she waited for more than 1 hour and still unable to get it. Perhaps more stations can be open during peak hours.

First visit. Over-rated. Food is OK. Don’t get why the food gets cold easily, especially the main fish dish. The sourness seemed missing in the “sour fish”. The other items are not bad. Rice is indeed tasty. So are the beverages. Service is not great. Staff provides transactional service. The signature greeting is merely noise. There’s no warmth to it and is rather disruptive and annoying when you’re trying to have a conversation. Not returning any time soon.

the pickled fish non spicy soup is great for non spicy takers, but the portion for the sides seems too little, but food was good. there is free flow rosella tea too.

Came here for a birthday celebration and say real the suan cai fish did not disappoint!! The broth was super flavourful and the fish was so fresh. Shoutout to Ben and Jackie，太可爱太社牛了两位!! They were really friendly and chill, and didn’t mind us making a bunch of requests. Super patient and easy to talk to, which made the whole experience even better. Will come back again for the great service and of course the fish!! 😆❤️🐟

Yummy food as we visit once again. If only they can allow us to request for more spicer food. overall was good and the staff service was great. Kinda slow on this Sunday afternoon but all was good. We had a great meal again. I felt the variety of drinks can be improve on. For me, i'm not too much of a Tea guy.

Came on a friday evening around 6.30pm, right before the queue and was lucky to get a seat right away. Food waiting time was fine and quality was good too. Overall pleasant experience.