Shop Reviews

I am mid trip having travelled from SIN-Dubai-Riyadh w my business class size carryon- which I have used less than 10 x because I often connect to smaller sized planes in EU or US which cannot accommodate this size even in business class. Well- look at the photos - the bag handle literally fell apart at the doorstep of my return journey. really! for a supposedly so called high quality bag - that this should happen to a hardly used bag is unacceptable! Non of my Samsonites or Briggs and Riley have fallen part like this. And I still have a long way to go - I would get a new bag but need to take this one back to the shop. For the amount of money one pts for Rimowas - this is so unacceptable! Very upset 😢! Will follow up with whether after care service treats me kindly.

Was planning for a rimowa quite awhile but didn't like those 3kg luggage. When they release the kids edition, the color catch my attention and the weight match my previous luggage! Time for a replacement! Yes im a old kid to get the kids edition! Peter is a nice chap to answer my questions and keep my family entertained. Was looking at the essential cabin in white... tempted.

Best customer service for a luxury brand. True customer service is when you’re not a paying customer (yet) and the brand is still polite to you - Unlike other luxury brands where they profile you and you’re made to feel like you can’t afford if you don’t buy anything i.e. snobby. Each time I walk into Rimowa to ask questions, am always greeted with friendly replies. Didn’t think too much of it - until I walked in last week to get a bag I purchased online authenticated and serviced. Expected to have to kowtow since I wasn’t there to purchase anything new. Surprisingly Winson (SA who helped me) was very friendly and even educated me about Rimowa bags and how to look at authenticity. The next time I went down to collect my bag they were having an event and they offered me drinks and food from the event and even a complimentary customized bag tag although I wasn’t in the original guest list. Each time I was made to feel welcome. Winson is also friendly and non pushy about their products. So because the service is good they’ve gained a customer in me. Would definitely get Rimowa & recommend friends this outlet for my future Rimowa purchases - not sure what their recipe is but this is the only luxury brand by far with genuine good service.

Heather at the client care tried to charge me $70 for a simple frame alignment for a topas suitcase. I have 7 rimowas and never had to pay for alignments or dent fix even for out of warranty. Heather is the first person who wanted to charge me $70 for a simple alignment.

Peter and Janifer gave me the best service! I've been using Rimowa's cabin suitcase, but I needed something bigger. They showed me many types of luggage and explained it in detail. They compared the pros and cons of each, which was very helpful in making my choice. I'll use it well. Thank you!

Very prompt service and as usual, fabulous job. My shows always come out like brand new after repair! Definitely recommend!

Given the reviews here, we were not expecting much. Dropped off a pair of shoes on Friday morning for repair and we were pleasantly surprised that it was fixed in less than 2 hours. Quality of repair was good too. I guess it depends on who is serving you at the counter? But thought to document here that it’s not too bad, for shoe repair

I was hesitant at first because of the mixed reviews, but I’m really glad I gave this place a chance as I was in the area. They repaired my bag perfectly and faster than expected. Great quality work, fair prices, and friendly service. Definitely better than the reviews suggest!💯💯💯 …

Hey I encountered this shop and this is my life saver for sureeee! My shoes were broken at the office, and I was so embarrassed…but with the shop located in the mall, super convenient and my shoes were perfectly fixed!

I was there yesterday afternoon to replace the heels of my brand new leather shoes. Actually, I was supposed to go to Mr Minit which was also located at Paragon on recommendation. However, I could not find the shop and decided to try MasterFix out of convenience since it was a simple job. When I went to collect the shoes, it was to my horror that my heel was damaged by them during repair. Apparently, the corner of the right heel had been 'sliced' off by pen knife while the worker was attempting to trim the rubber heel. When I pointed it out to the Chinese fellow, he merely took a black marker and applied over the spot on the right heel. Not a word of apology from him to remedy the situation and make customer feel less sorry for patronising their service. I was charged a hefty price tag of $15 and yet the workmanship is so poor. Besides, the heels have rough edges, it seems that they did not sandpaper before fixing and smoothening the edges with the machine after the rubber heels were glued as what the other shoes repair shops would normally do. To open shops in Orchard prime location, we would expect a higher level of service and quality for the price that you charge your customers. BTW, I was not issued with receipt for cash payment.