RIMOWA at Mandarin Gallery represents the pinnacle of luxury luggage retail in Singapore, showcasing the iconic aluminum and polycarbonate suitcases that have made this German brand synonymous with premium travel since 1898. Located at #01-11 of 333A Orchard Road, this Mandarin Gallery flagship offers the full RIMOWA experience in a sleek, modern retail environment that reflects the brands commitment to excellence.
Founded in Cologne over a century ago, RIMOWA has built its legendary status on pioneering innovations in luggage design. The brand introduced the first aluminum suitcases and later polycarbonate models, always combining heritage craftsmanship with rigorous modern technology. The signature grooved aluminum design has become instantly recognizable in airports worldwide, representing quality that serious travelers trust with their belongings.
Every RIMOWA suitcase sold comes with a Lifetime Guarantee, demonstrating the brands confidence in durability and construction quality. This commitment extends beyond the initial purchase, with the Mandarin Gallery location also serving as a service center where customers can arrange repairs to keep their luggage performing for decades. The store showcases the full range of aluminum and polycarbonate collections, from cabin-sized carry-ons to large check-in cases, in various colors and configurations.
The retail space features contemporary design that allows the products to take center stage, with knowledgeable staff available to explain the differences between collections and help customers select luggage suited to their travel patterns. Customers can reach the store at +65 6735 2051 for inquiries. For travelers who view luggage as a long-term investment rather than a commodity purchase, RIMOWA delivers German engineering excellence and timeless design that justifies the premium positioning.
6735 2051
Orchard Road
Operating Hours
Opening Soon
1h 39m
Monday
(Today)
10:30 am–9 pm
Tuesday
10:30 am–9 pm
Wednesday
10:30 am–9 pm
Friday
10:30 am–9 pm
Saturday
10:30 am–9 pm
Sunday
10:30 am–9 pm
Menu information is not available at this time.
Photo Gallery
The entrance to RIMOWA Client Care, featuring the brand name and display of luggage.
Interior view of a RIMOWA store showcasing various luggage and accessories.
A dark blue RIMOWA suitcase stands in front of a building with 'RIMOWA SERVICE' and 'SELF STORAGE' signage.
RIMOWA store interior with luggage displayed and a reception desk.
Interior view of a modern RIMOWA store showcasing luggage and accessories on display shelves.
Interior view of a modern RIMOWA store showcasing luggage and accessories.
Interior view of a RIMOWA Client Care reception area with a large nature-themed mural.
A line of RIMOWA suitcases in various colors, showcasing their iconic design.
A silver RIMOWA suitcase is displayed prominently in a modern retail store setting.
The modern storefront of RIMOWA, showcasing luxury luggage and a digital advertisement.
Interior of a RIMOWA store showcasing luggage and seating areas.
Close-up of a brushed aluminum suitcase with the RIMOWA logo embossed on a metal plate.
A line of RIMOWA suitcases in various colors, displayed on a white background.
The RIMOWA shop displays various luggage models in its well-lit storefront.
The entrance to RIMOWA Client Care, featuring glass doors and the brand's logo.
RIMOWA store interior with a reception desk, seating, and branded wall art.
Two RIMOWA suitcases, one red and one dark grey, displayed on a white shelf.
A dark green RIMOWA suitcase with wheels sits on a textured surface.
Interior view of a RIMOWA Client Care reception area with a large nature-themed mural.
RIMOWA Service Self Storage entrance with elevators and signage.
Interior view of a RIMOWA store showcasing luggage and accessories with a mannequin.
The entrance of a RIMOWA store showcasing luggage in a modern mall setting.
Interior of a RIMOWA store with luggage, seating, and a display screen.
A sleek, grey RIMOWA suitcase displayed prominently in a modern retail setting.
A modern waiting area with black leather seating and a RIMOWA suitcase-inspired coffee table.
A display of various RIMOWA suitcases in different sizes and colors on illuminated shelves.
Close-up of a metallic RIMOWA suitcase with embossed branding.
Heather at the client care tried to charge me $70 for a simple frame alignment for a topas suitcase. I have 7 rimowas and never had to pay for alignments or dent fix even for out of warranty. Heather is the first person who wanted to charge me $70 for a simple alignment.
Elfi
Extremely Disappointed with Rimova by its After Sales Service
I am utterly disappointed and frustrated with Remova's after sales service. Initially, I sent in my suitcase because the leather hinge was slightly lifted. To my shock, when it returned, the condition was significantly worse. Not only was the hinge got worse, but there was also several scratches including a deep, long one on the front of the suitcase. I've always handled this suitcase with care, and it never had such severe damage before.
What's more distressing is the lack of customer support. No response of my emails, and I had to call over twenty times, only to get through after several hours. Their response was just a generic “sorry for the experience” and no useful information. They took the suitcase back for further inspection, but honestly, I have zero confidence and feel uneasy about leaving my suitcase with them.
Despite our repeated emphasis on careful handling during transportation, the courier who came to pick up the suitcase didn't take any protective measures, not even a cover, similar to how it was when delivered to me. This is unacceptable and shows a complete disregard for customer care. I am heartbroken and deeply regret trusting Rimova with my valued possession.
Additionally, I will never recommend this brand to anyone. Their after-sales service is a complete mismatch with the brand image they promote. I have photos of the suitcase both when it was sent for repair and when it was returned to me. They collected my luggage on Thursday, but so far I've received no response from them about the follow-ups. I will update this review depending on how they handle this situation, but as of now, this has been an utterly disappointing experience.
Wee Wolverine
I am mid trip having travelled from SIN-Dubai-Riyadh w my business class size carryon- which I have used less than 10 x because I often connect to smaller sized planes in EU or US which cannot accommodate this size even in business class. Well- look at the photos - the bag handle literally fell apart at the doorstep of my return journey. really! for a supposedly so called high quality bag - that this should happen to a hardly used bag is unacceptable! Non of my Samsonites or Briggs and Riley have fallen part like this. And I still have a long way to go - I would get a new bag but need to take this one back to the shop. For the amount of money one pts for Rimowas - this is so unacceptable! Very upset 😢! Will follow up with whether after care service treats me kindly.
Daniel Bensberg
Initial Disappointment Continues, But Honesty Provides Clarity (Revised Review)
Following the replacement of my first two defective Rimowa suitcases, my initial unhappiness persisted. Upon closer inspection of the new products, I noticed what I perceived as flaws: scratches on the inner sealing surface and an inner cushion that wasn't fully attached.
Seeking clarification, I visited the Rimowa store. The employees explained that these issues were normal, even showing me similar characteristics on other suitcases. They attributed the scratches to the manufacturing process. I actually found their understanding of the production and product commendable, and I respect their knowledge.
During a more extensive conversation, one employee also acknowledged that my experience of four failures in 26 flights was not an isolated extreme. He confirmed that they handle a significant number of repairs, and that frequent travellers using their Rimowa suitcases every few days or weekly often require monthly repairs.
Finally, I received an answer to my earlier question: yes, it appears this level of durability is what Rimowa expects. The employee further explained that their global network of repair centres is in place to provide swift assistance in case of damage.
My initial perception was clearly incorrect. The lifetime warranty isn't offered due to an unwavering belief in the product's inherent quality, but rather as a compensatory measure for its premium price point. While this wasn't what I initially expected, I respect their business model and the transparency of the employee who opened up and did not leave my question unanswered.
I must admit that this was not the expectation I had when purchasing Rimowa. While I still cannot recommend the product based on my experiences, this honest and open feedback from the store employee has helped me manage my frustration. I now understand that I cannot expect more from the replacement suitcases.
Therefore, I am revising my review and giving Rimowa 2 stars. This slight increase is solely due to the fact that I finally received an honest answer to my persistent question.
Initial Review:
Overpriced Decoration, Not Travel-Ready - Avoid Rimowa!
I made the huge mistake of purchasing a Check-In L and a Check-In M suitcase, and my disappointment couldn't be greater.
Rimowa's quality is disastrous!
The Check-In M developed a hole in its shell after fewer than 10 flights, and the Check-In L suffered four wheel damages within a mere 26 flights.
I requested a full refund for both products, which was denied. Rimowa’s customer service team is a misnomer; they clearly don't prioritise customers. The team in Singapore pretended to take my concerns seriously, and despite my repeated requests for a meeting, I was consistently given empty promises. Eventually, I reluctantly accepted their so-called 'gesture' of a 'goodwill replacement.'
This is insulting because I am covered by Rimowa’s warranty. They attempted to portray their minimum obligation—replacing obviously defective products—as an act of goodwill. My question regarding whether Rimowa considers four damages in 26 flights acceptable product performance went unanswered. This pattern of non-response was consistent across all employees I contacted, both in person and via email, spanning different positions, seniority levels, and countries (Singapore and Switzerland). The only logical explanation is that Rimowa trains its staff to avoid addressing quality concerns. This speaks volumes about their products.
Now, I'm stuck with two more of their poorly made suitcases and will probably endure further issues until I discard them and invest a quarter of the price in a durable alternative. The customer service is as appalling as the product quality.
I strongly advise against purchasing Rimowa unless you need an expensive piece of decoration.
Truly, deeply disappointing.
Cypress Pointy
I have all Rimowa luggage but when a small part of the shell is cracked then Rimowa will blame the airline but airline says it’s not them so if you were going to pay $800++ for a luggage then at least you are expecting them to fix it not blame the airlines and especially when I went to the repair center and They did not have the glue to fix it but told me I have to wait for two months for the glue to come or the alternative is for them is to get duct tape and to fix.
Unacceptable!!!!!
A high end brand who does not take responsibility and accountability for the quality of its product is a very poor brand and when I asked the repair and the sale shop for the headquarters email they told me just go online and click on contact us.
Remote want you have lost a loyal customer but perhaps you don’t care
Positive Reviews
Changmin Jeong
Peter and Janifer gave me the best service!
I've been using Rimowa's cabin suitcase, but I needed something bigger. They showed me many types of luggage and explained it in detail. They compared the pros and cons of each, which was very helpful in making my choice. I'll use it well. Thank you!
Tony Foo
Was planning for a rimowa quite awhile but didn't like those 3kg luggage. When they release the kids edition, the color catch my attention and the weight match my previous luggage! Time for a replacement! Yes im a old kid to get the kids edition!
Peter is a nice chap to answer my questions and keep my family entertained.
Was looking at the essential cabin in white... tempted.
J C
Best customer service for a luxury brand. True customer service is when you’re not a paying customer (yet) and the brand is still polite to you - Unlike other luxury brands where they profile you and you’re made to feel like you can’t afford if you don’t buy anything i.e. snobby. Each time I walk into Rimowa to ask questions, am always greeted with friendly replies. Didn’t think too much of it - until I walked in last week to get a bag I purchased online authenticated and serviced. Expected to have to kowtow since I wasn’t there to purchase anything new. Surprisingly Winson (SA who helped me) was very friendly and even educated me about Rimowa bags and how to look at authenticity. The next time I went down to collect my bag they were having an event and they offered me drinks and food from the event and even a complimentary customized bag tag although I wasn’t in the original guest list. Each time I was made to feel welcome. Winson is also friendly and non pushy about their products. So because the service is good they’ve gained a customer in me. Would definitely get Rimowa & recommend friends this outlet for my future Rimowa purchases - not sure what their recipe is but this is the only luxury brand by far with genuine good service.
Sibyl Tate
Must look for Sales Representatives Vincent. Excellent service, great presentations on the luggage, and pleasant character.
He introduced the various trunk luggage to me, showing the color selections and etc. Vincent gave me plenty of information and time to consider and decide which bag is more suitable for me. I rarely see that level of patience from a sales rep in Singapore.
The store is the flagship store of Singapore, they also repair the damaged Rimowa. Unfortunately, my 15 years old luggage doesn’t have life time warranty, so I had to pay for the wheels. However, the repair department representative was also very sociable. I enjoyed his service, I didn’t get his name but I remember he has very smooth and pearly face.
Lastly, rimowa had a simple candle making session as collaboration. It was fun and customers who purchased a luggage are allowed to participate and bring home the candles.
Thank you for the impeccable service.
Kris Li
Everyone told me the Rimowa service center was at Jackson Square, but they actually moved to the 2nd of Mandarin Gallery.
Very detailed and thorough staff. She inspected my luggage and put tape on all thre necessary areas.
There’s an uncle onsite that repairs the suitcases. I had some very deep scratches on the corners of my luggage, which he was able to file and sand it down. They replaced my wheels and my handle.
I was able to pick up my luggage in a few hours. Very impressed!