Susilo Goetomo
I brought my shoes for repair on dec 13 aroundd 2.30, but the cobbler who is chinese was very rude answering my question. It seems that he didnit have time to explain it
MasterFix Services Paragon
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MasterFix Services at Paragon has built a strong reputation since 1999, bringing over two decades of specialized expertise to the basement level of this Orchard Road shopping destination. Located at B1-19A of 290 Orchard Road, this service establishment has earned recognition for solving problems across luxury brands, with many prestigious brands in Singapore recommending their work.
The business operates with a focus on quality craftsmanship and attention to detail that luxury goods require. With more than twenty years in the industry, the team has developed deep knowledge of the specific requirements and standards that high-end products demand. This experience proves particularly valuable when working with premium items where improper service could result in significant damage or value loss.
Operating daily from 10am to 9pm throughout the week including weekends, MasterFix maintains consistent availability for customers shopping along Orchard Road. The extended hours accommodate both weekday professionals and weekend shoppers who need services while visiting the Paragon mall. Do note that the establishment accepts cash payment only, so customers should plan accordingly when visiting.
The location within Paragon positions MasterFix conveniently for shoppers who can drop off items requiring attention while continuing their shopping or dining activities in the mall. Customers can reach the service center at +65 6734 0204 or visit their website at masterfix.sg for more information about specific services offered. For those seeking experienced technicians with a track record of handling luxury brands, this long-established Paragon location represents reliability built over more than two decades of operation in the heart of Singapore shopping district.
The business operates with a focus on quality craftsmanship and attention to detail that luxury goods require. With more than twenty years in the industry, the team has developed deep knowledge of the specific requirements and standards that high-end products demand. This experience proves particularly valuable when working with premium items where improper service could result in significant damage or value loss.
Operating daily from 10am to 9pm throughout the week including weekends, MasterFix maintains consistent availability for customers shopping along Orchard Road. The extended hours accommodate both weekday professionals and weekend shoppers who need services while visiting the Paragon mall. Do note that the establishment accepts cash payment only, so customers should plan accordingly when visiting.
The location within Paragon positions MasterFix conveniently for shoppers who can drop off items requiring attention while continuing their shopping or dining activities in the mall. Customers can reach the service center at +65 6734 0204 or visit their website at masterfix.sg for more information about specific services offered. For those seeking experienced technicians with a track record of handling luxury brands, this long-established Paragon location represents reliability built over more than two decades of operation in the heart of Singapore shopping district.
6734 0204
Orchard Road
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–9 pm
Tuesday
10 am–9 pm
Wednesday
10 am–9 pm
Friday
10 am–9 pm
Saturday
10 am–9 pm
Sunday
(Today)
10 am–9 pm
Photo Gallery
MasterFix Services shop front with a sign and display of keys and products.
A pair of white Reebok sneakers are displayed on a stool, wrapped in plastic.
A close-up of a brown leather shoe with white laces being tied.
Close-up view of the soles of two white shoes, possibly for sale.
MasterFix Services shop interior with staff and display shelves of shoe care products.
Interior view of a shoe repair and care shop with products displayed in a lit cabinet.
Close-up of the soles of two Hermes shoes, size 35, made in Italy.
A pair of brown leather shoes, one with tape on the toe, on a carpeted floor.
A Dior shoe sole with Vibram branding and a leather tanning advertisement.
A pair of stylish sneakers with a mix of suede and mesh materials.
Close-up of the heel of a black leather shoe with a glossy finish.
A pair of elegant gold Pazzion women's shoes with intricate cut-out designs.
A pair of black leather and suede sneakers with stud detailing.
A shoe repair shop with spools of thread, shoe forms, and leather samples.
Shop front for MasterFix Services and Presto Drycleaners with signage and displays.
Close-up of a black heel on a shoe, with white tissue paper in the background.
Close-up of the soles of black Chanel slingback shoes with Vibram soles.
Close-up of the heel and sole of a black boot.
Interior of a shoe repair shop with tools, materials, and staff working.
Overall Rating
4.5
/
5
Based on 15 reviews
Mall Ranking
#1172
Out of 2294 shops
Category Ranking
Not enough ratings
Negative Reviews
Hannah Chen
I was there yesterday afternoon to replace the heels of my brand new leather shoes. Actually, I was supposed to go to Mr Minit which was also located at Paragon on recommendation. However, I could not find the shop and decided to try MasterFix out of convenience since it was a simple job. When I went to collect the shoes, it was to my horror that my heel was damaged by them during repair. Apparently, the corner of the right heel had been 'sliced' off by pen knife while the worker was attempting to trim the rubber heel. When I pointed it out to the Chinese fellow, he merely took a black marker and applied over the spot on the right heel. Not a word of apology from him to remedy the situation and make customer feel less sorry for patronising their service. I was charged a hefty price tag of $15 and yet the workmanship is so poor. Besides, the heels have rough edges, it seems that they did not sandpaper before fixing and smoothening the edges with the machine after the rubber heels were glued as what the other shoes repair shops would normally do. To open shops in Orchard prime location, we would expect a higher level of service and quality for the price that you charge your customers. BTW, I was not issued with receipt for cash payment.
Positive Reviews
Christina Chang
Very prompt service and as usual, fabulous job. My shows always come out like brand new after repair! Definitely recommend!
Ace Rose
Master Fix is a trusted local cobbler known for more than just shoe repairs. They also offer excellent services in restoring bags and leather accessories. Their resoling and stitching work is consistently impressive — precise, durable, and professional.
Lisa Hughes
I had taken shoes to MasterFix at ION and they wouldn’t even bother to look to fix my shoes. The miracle worker at this shop fixed both my shoes and bag as I waited. Looks great, quick to fix and super friendly. What more could you ask for?
H K
Nothing that I have experienced here coincides with what I read in the reviews. Masterfix is perfect! My 2 pairs of old sneakers split open overseas at -9°C. Came back sg to have them glue back. What the staff Leong did instead was sewed up the soles, plastered new anti slip soles over, and then polished the leather until these ancient shoes became brand new looking! definitely coming back and telling all my friends about this place!
Moritz Fischer
Master Fix at Paragon did an excellent job restoring my worn shoes—they came back looking almost new. Fast, professional service with fair prices. Highly recommend for quality shoe repairs in Orchard.
