Shop Reviews

the wisma outlet has staff with very bad attitude, just asked her some questions and she replied me with a sarcastic and impatient tone. she wears black rectangle spectacles, quite skinny & average height, and tied a ponytail. avoid!!!

I want to thank Ris for her excellent service. I wanted to buy a back pack but it was out of stock. Ris kept to her promise and contacted me when the stock was in a few months later.

Thank you for the professional friendly customer service experience. I’ve been hunting for Halsey backpack Voyageur black/gold. WhatsApp all TUMI stores in Singapore, disappointed it’s sold out countrywide. Finally called Mandarin Gallery store and was told Hannah Backpack Voyageur is in stock. Thank you Zac for encouraging me to check the backpack personally and to have a feel of it. I fell in love at first sight with Hannah backpack Voyageur, the gold zipper against the black leather looked exquisite. Am impressed with TUMI after sales service offered, which surprised me. Bought also Just-in case backpack in Ken Blue. Pretty!!!

I wanted to praise Muzi from Tumi shop in Mandarin Gallery. She was very helpful, allowing me to try on all the laptop bags and showcasing her product knowledge and service mindset. Thanks to her assistance, I found the perfect bag! The rest of the staff were also very nice, making my shopping experience truly enjoyable. Thank you, Muzi and team!" I went to other Tumi branches but the service here is better. Would come back again to buy more things.

Annie is very patient, friendly and knowledgeable about the products to fit my needs. Even though I didn’t get any products, she kept her smile and hoping I will come back to visit again. If you’re getting things there, look for Annie.

Muzi's warm welcome and attentive assistance at Tumi made my shopping experience a seamless and delightful one. She took the time to understand my preferences, as well as patiently showed and explained the different options available. Despite my indecision, Muzi remained very friendly, patient and helpful throughout, ensuring I found the perfect choice. Her exceptional customer service truly stood out & it’s definitely worth a trip down for the purchase. Truly a gem ☁️

Thanks Ris and Adan from Mandarin Gallery outlet! We found ourselves in a bind with our luggage lock stuck the night before an early morning flight. With the Mandarin Gallery outlet still open, we reached out for advice, and to our surprise, Adan invited us to come down for assistance even though it was almost their closing time. Adan and Ris went above and beyond to help us, working patiently to help unlock our luggage and offer both comfort and advice. Despite it not being part of their usual scope of work, they showed exceptional kindness and professionalism. We are incredibly grateful for their help and dedication—thank you both for turning a stressful situation into a positive experience!

Excellent service by Annie who is not only friendly, humble but also caring. She went way out to check for the item I desired in-store to other outlets and warehouse, and ensured it was promptly reserved for purchase. Even tho I visited the store when she was off, she ensured it was handed over well to her team who were equally great!

Bought a Tumi checked in luggage in Aug 2021. Due to travel restrictions, it had not been opened till yesterday. Upon opening, I discovered that the luggage tag had a defect (button not properly installed). Called sales staff & she told me item not covered under warranty but they will “try to fix back the button”. The fact is that they gave me a defective item. It should be exchanged with any question being asked. If you ask me, their response is not very customer friendly.

Very friendly store at mandarin gallery! Annie was extremely helpful and patient helping me choose the correct luggage in terms of size and design. Patiently opened and displayed various models explaining the pros and cons of each and everyone. Finally helping me arrive at a decision. Really appreciate the professionalism and patience rendered. Thank you.