Shop Reviews

Very friendly store at mandarin gallery! Annie was extremely helpful and patient helping me choose the correct luggage in terms of size and design. Patiently opened and displayed various models explaining the pros and cons of each and everyone. Finally helping me arrive at a decision. Really appreciate the professionalism and patience rendered. Thank you.

Annie is very patient, friendly and knowledgeable about the products to fit my needs. Even though I didn’t get any products, she kept her smile and hoping I will come back to visit again. If you’re getting things there, look for Annie.

I had a fantastic experience at the TUMI store thanks to Halif! He was super helpful in recommending the perfect backpack for my needs. His sense of humor and friendly demeanor made the shopping experience enjoyable. I highly recommend visiting this store and asking for Halif!

I've been a loyal fan of TUMI for many years and have met my fair share of TUMI Associates & Customer Service teams around the world. Very, very impressed and happy to meet Joshua at the Mandarin Gallery boutique and equally impressed with TUMI's SG Customer Service! My faithful TUMI carry-on luggage had a wheel issue during a recent trip: The entire experience of contacting TUMI SG when I was overseas, resolving it at the SG store with Joshua and receiving my repaired luggage within a week (no charge!) was massively impressive & efficient (stark contrast to the one from TUMI Europe). Joshua was friendly, helpful and super professional at the boutique, even though I wasn't there to make a purchase. His service and those from TUMI SG guarantee a great experience during and after purchase. Highly recommended!!!

Thank you for the professional friendly customer service experience. I’ve been hunting for Halsey backpack Voyageur black/gold. WhatsApp all TUMI stores in Singapore, disappointed it’s sold out countrywide. Finally called Mandarin Gallery store and was told Hannah Backpack Voyageur is in stock. Thank you Zac for encouraging me to check the backpack personally and to have a feel of it. I fell in love at first sight with Hannah backpack Voyageur, the gold zipper against the black leather looked exquisite. Am impressed with TUMI after sales service offered, which surprised me. Bought also Just-in case backpack in Ken Blue. Pretty!!!

I want to thank Ris for her excellent service. I wanted to buy a back pack but it was out of stock. Ris kept to her promise and contacted me when the stock was in a few months later.

Tried out sports rocker shoes

very comfortable rocker bottom shoes. wide range of designs. kudos to the store staff for being so attentive.

The staff was very friendly and service is excellent.. the shoe has help my feet recover from back and knee pain

Pijul is very helpful,excellent service take for 45 mins to chose to get right shoe for aunty 70 yrs . Pls find him. ThankYou for your patient.