Alpha Joints Orthopaedics Paragon

I was referred to this clinic by my GP, hoping for proper support and care for my wrist injury. Unfortunately, the experience turned out to be deeply disappointing. I was advised to purchase a wrist brace costing over $300 and was told it would be claimable under insurance. I later found out this was not the case. When I raised the issue, the clinic claimed I had misunderstood and insisted they had advised that claims depend on the insurer. However, that advice was clearly given in reference to an MRI—not the medical device I was asked to purchase. There was a clear miscommunication, but instead of taking accountability, the clinic shifted the blame to me. When I request to return the brace, I was told it couldn’t be accepted without the original box—which I had discarded due to my limited mobility and the fact that it was handed to me without a bag. Despite explaining the situation, there was very little empathy shown. The clinic chose to focus on policy over patient care or taking responsibility for the miscommunication. This entire experience caused me unnecessary stress and frustration on top of managing an already painful injury. I’ve since cancelled my follow-up appointment and won’t be returning. I sincerely hope no other patient has to go through something similar.

My experience at the clinic was marred by unprofessionalism due to one counter staff member who failed to provide a detailed breakdown of costs for my scan and x-ray. I had to request an itemized list for each service after expressing my disappointment in her conduct. Unfortunately, my concerns were met with indifference. To add to my frustration, I didn't receive a WhatsApp reminder for my scan appointment, which may have been a consequence of the staff's displeasure with my request for an itemized breakdown, despite her earlier assurance that the quoted price was lower than what I was comparing it to. The staff seemed to imply that we shouldn't question or request a detailed breakdown of the costs. In many places, patients do expect and even demand detailed itemized lists to understand what they're being charged for, especially for expensive items/scan/procedures. This can help build trust and ensure that the billing process is transparent. I emailed the doctor to cancel my scan appointment and inform him that I wouldn't be returning to the clinic due to the unpleasant experience. However, the response I received was from an anonymous, unsigned sender that offered a hollow apology without addressing my concerns. This lack of meaningful response only added to my frustration, highlighting a concerning absence of accountability and responsibility in addressing patient concerns. It's disheartening to see numerous negative comments about the staff's attitude from last year on Google as well, with no apparent effort to improve. This lack of action reinforces my decision not to recommend the clinic Below is the hollow apologies response from an anonymous sender from the clinic, as there is no name nor signature: Dear Ms xxx, Good morning. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again. You have my personal commitment to improve the way our staff serves every patient. Until then , please accept my sincerest apologies on behalf of the team.

Dr consultation costs $100 but the medicine is close to $300 and mostly unnecessary. Feels like they are trying to earn as much as possible from patients

While Dr Chew is a pleasant doctor, I cannot say the same for the clinic assistant. The service by the assistant here is below par for a specialist clinic located at a medical clinic. My first visit last year was already unpleasant and I find the staff rude. I thought perhaps it was a one-off experience and hence, This year, I gave them a second chance and book an appointment with them again for another issue. This time, I turn up at the clinic just to know that they missed my appointment all together. Best part, I called 2 days prior to confirm the appointment. In addition, while I understand they are not insurance agents, they misinformed me on the process for my insurance claim which is something that the clinic should be aware. I'm never returning to this clinic after 2 unpleasant experience.