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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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Anson Kwan Anson Kwan

Very friendly with good product knowledges staffs @313, will come back again & recommend to friends.

Applemint Applemint

Fancl is one of my fav brand but total disappointment on the staff. Ask her for the name but refused to proudly say her name! No name tag! I felt the same n agreed upon other netizen negatives review until I experienced it by myself. Bad attitude, rude and watching handphone all the time. Fancl do not let her spoilt the brand name by employing this bad attitude worker!

caroline cao caroline cao

I went to 313FANCL's store to buy facial cleanser. When I was looking for the salesperson, I found that the automatic door was closed. I think it is because The salesperson using the remote control to close the door after left the shop for a while. She came back after 15 minutes , not feeling guilty for her negligence. just think it's a funny thing. it's a very irresponsible thing for the salesperson to leave the store before the door is closed, and there is customers inside the store. Luckily it didn't happen at night, I hope this will not happen to other customers who walk into FANCL. However the irresponsible habits and an attitude of not seeing it as a problem, will cause the same thing happen repeatedly

Y M Y M

I passed by 313 went in see collagen drink but I don need so much bottles. Consodering should get it or not . Next day I go bck same mall with Fren so may be I should get it. I went it with Fren. she seems purposely said it yes she can remember me. The one consider very long here yesterday and when cashiering she make me wait very long. I found she is very Yaya. I don rmb her name. I will not buy from her again

Lim Hock Chuan Lim Hock Chuan

got some accessories not bad

kenny koh kenny koh

Lots of different designs for t shirt

Drew Esa Drew Esa

Most often we come to the Kalvin Klein store for jeans and T-shirts. This time, too, my wife wanted to get some jeans made of thin fabric. While she was choosing a model, I familiarized myself with the new products in the men's assortment. I liked the various men's bags, naturally jeans. There were several interesting models of shoes. In the end, my wife chose jeans and we left as always satisfied. Recommended👌

Meng Foo Choo Meng Foo Choo

Bought plenty of t shirt here. Love them.

jonas lee jonas lee

On the 19th of October, around 1230pm. The customer service staff were not very helpful and along with poor customer service. Was not worth spending even more than a dollar if the service was this poor. Been buying this brand for over 10 years and with this experience it has really gave a bitter taste of the brand image and brand as a whole. Would not recommend others coming to this store. Do please avoid this store and visit other stores and outlet. CK you have to do better.

Lynette Ng Lynette Ng

Andy was extremely professional and helpful in assisting my family’s purchases. He was patient throughout our one-hour long experience at the shop, patiently and politely calling shops to check on availabile sizes and transferring them over. The other staff seemed much less interested in providing a positive customer experience.

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