Shop Reviews

bad experience, poor customer service. Girl malay staff with white shirt and black bottoms seemed lazy. Do not recommend coming here, shop online is better

pleasant shopping experience here. apparels are well curated and the staff were friendly, very accommodating and helpful!

After sales service is excellent when you are unlucky getting manufacture defective goods for your purchase.

The man in the flannel and JMM specs was very nice to me

came here just now to shop Veja.. but the sales lady not so interested to sell we enter shop she is in the counter using her phone as if no one enters the shop.. we brows and she didnot even move from her place and still uses her phone continualy I wonder if she is the owner of the shop .. mybe even the owner wont act like this.. such a shame..!!!

Patronised sift & pick at Somerset 313 outlet. Both staffs - Hui Yi and En Qi are very helpful and shared their honest opinion on which kind of colour bag/design suitable for their customers. They are really helpful and make my shopping easier and great! Thanks once again!

20March 2024, went into shop, all we have is crazy laughing from 2 female staff!!! keep chatting among themself when we stepped in... worst than wet market!

Beautiful store with lovely brands, hard to find in Singapore. However, the young girl who was working there did not bother to serve or greet me.. seemed rather preoccupied with her phone. Please do find better well trained staff.

Disappointed with process of the online store. Made an order for 3 bags. 1 bag actually arrived. 2nd bag had defects, and the exchange process needed me to kickstart it again and again. Firstly, they ask you to chat with the seller to kickstart the process, but then seller just asked me to email CS, so what’s the point…? CS just immediately decided on the return date without asking anything or for preferences, which was extremely inconvenient. After I returned the item and tracking clearly shows item was received on their end, CS didn’t update until I probed them about it a week later. Needed me to ask for them to start processing the return. Website also does not show any part of the return process by the way, which makes things hard to keep track. 3rd bag was unavailable, and no one informed or said anything until I asked seller 1 week later who did not respond, and subsequently the site 2 weeks later who told me there was no stock. Refund process for the bag that was unavailable is extremely inflexible. They will not refund you your cash payment first and will insist on refunding via giftcard because “system dictates”. My order was $77.40, they refunded $57.60 by giftcard and $13.12 by cash (did not clarify how the amount came to be even though I asked but at this point I don’t really care anymore…). When I asked why I couldn’t be refunded $30+ in cash because that was what I paid in cash for the order of all the bags, the answer was “based on records”. Inflexible and passive customer service who do not take initiative with orders that are defective, or not even sent out. Overall a horrible experience. Probably going to waste the giftcard on something small and never purchase again. Do not recommend, I would suggest going to another site for bag purchase unless they make some changes on how their processes are handled.

Went to the store today. The sales assistant was friendly and was able to answer to my queries. Even informed to sign up for the newsletter to entitled for the discount for my first purchase.