fuzi
Not even 10pm yet and the shop is closed when i visit at 9.47pm.
The illuminated sign for 'Sift & Pick' above a retail store entrance.
Interior view of a stylish shop displaying handbags on shelves and a website address on the wall.
A retail shop display featuring various handbags and accessories, with a sale promotion.
A promotional sign for a mega sale with free gifts with purchase at Sift & Pick.
Based on 15 reviews
Out of 2294 shops
Not enough ratings
fuzi
Not even 10pm yet and the shop is closed when i visit at 9.47pm.
Qian Yong Tan
Disappointed with process of the online store. Made an order for 3 bags. 1 bag actually arrived. 2nd bag had defects, and the exchange process needed me to kickstart it again and again. Firstly, they ask you to chat with the seller to kickstart the process, but then seller just asked me to email CS, so what’s the point…? CS just immediately decided on the return date without asking anything or for preferences, which was extremely inconvenient. After I returned the item and tracking clearly shows item was received on their end, CS didn’t update until I probed them about it a week later. Needed me to ask for them to start processing the return. Website also does not show any part of the return process by the way, which makes things hard to keep track. 3rd bag was unavailable, and no one informed or said anything until I asked seller 1 week later who did not respond, and subsequently the site 2 weeks later who told me there was no stock. Refund process for the bag that was unavailable is extremely inflexible. They will not refund you your cash payment first and will insist on refunding via giftcard because “system dictates”. My order was $77.40, they refunded $57.60 by giftcard and $13.12 by cash (did not clarify how the amount came to be even though I asked but at this point I don’t really care anymore…). When I asked why I couldn’t be refunded $30+ in cash because that was what I paid in cash for the order of all the bags, the answer was “based on records”. Inflexible and passive customer service who do not take initiative with orders that are defective, or not even sent out. Overall a horrible experience. Probably going to waste the giftcard on something small and never purchase again. Do not recommend, I would suggest going to another site for bag purchase unless they make some changes on how their processes are handled.
Tejal 2411
We visited the shop and the staff was not at all interested in showing the bags when asked to show one. Definitely not going back again and not recommended may be can try other outlets.
xinyi
Chinese lady staff on 14/12/23, around 8pm+, very judgmental, gave my friend a disgusted look.
sarah
very nice & amiable staff and they helped me out with my enquiries😇 …
Isabella Ong
I found the perfect crossbody bag here 😍 …
Philina Wo Shi Qi
Love the bag I got <3
Desmond
313 Somerset
Valentina Tan
Patronised sift & pick at Somerset 313 outlet. Both staffs - Hui Yi and En Qi are very helpful and shared their honest opinion on which kind of colour bag/design suitable for their customers. They are really helpful and make my shopping easier and great! Thanks once again!