Shop Reviews

Came here to purchase a bag. The sales lady name Snowy is really patient and helpful, no rush. Would recommend the store

Nice modern style

Poor quality, the leather of the shoulder strap broke after just 3-4 uses. I took it back to the store but the store staff asked me to take it outside for repair.

Great selection of clothes especially from Juba brand. But payment is under Iora. Gave 3 stars as the staffs at cashier made me felt unwelcome as I was paying. Staff spoke in Chinese and probably didn’t expect me to buy.

I was browsing and actually looking for pants .As i turned around, I was startled by a sales girl was staring at me. She did not offer any help and went on to tidied the area that touched by me. seems like no one in this store was keen to provide any service at all.

Now I understand why People talks of Cashier. After I found my shirt was damaged, I had to use my lunch break for exchange. Cashier manager was only busy talking of their own policy, but never ever apologised regarding cloth damage. Cashier (she) doesn't apologise about hole on shirt sleeve. Cashier doesn't apologise for my wasting time and effort. Cashier pretended that she is doing her favour to exchange shirt, and tried to teach me what to do next time. I used a lot of branches in Singapore & Malaysia. And surely, she managed to create the worst experience among all.

Place was huge and with good collection of stylish female clothes and handbags. Fitting rooms were spacious and manned by hardworking and friendly staff. Cynthia was pleasant and she assisted my friend (who was in one of the room and needed another size of an outfit) to bring in a new piece of another size for trying. We appreciated her spontaneous assistance. We also saw how the team worked in a very cohesive manner. Excellent services!

One of the fashion stores that has upgraded to a classy boutique, only by providing sitting area for customers. It could be a "small things", but it truly humanizes their guests. Why don't other stores set a good example like this?

On 18 July, I visited the IORA outlet at Wisma and came across a new brand called Juba. I absolutely loved the collection 😃it has a Japanese-inspired style that’s both unique and refreshing. I would also like to compliment the sales staff, Yvonne, at the outlet. She provided excellent service and was very knowledgeable about the products. Her friendly and helpful attitude made my shopping experience even more enjoyable. Keep up the good work! I’ll definitely be back again.

Flew all the way from Indonesia just to shop at Iora, only to end up with the wrong item 😌 I went to the cashier and a worker offered to bring me a new piece—I didn’t think much of it and just went ahead with payment. But when I got home and unpacked, turns out they slipped in a shorts with the same pattern instead. Sadly no receipt, and I’ve already flown back. Guess I’ll just have to live with it. Never thought they’d make such an error.