Shop Reviews

I was browsing and actually looking for pants .As i turned around, I was startled by a sales girl was staring at me. She did not offer any help and went on to tidied the area that touched by me. seems like no one in this store was keen to provide any service at all.

Patronized at Iona at Wisma atria branch, staff are very patient and courteous. They are Chow Wen Shi, Yao Dong

Great selection of clothes especially from Juba brand. But payment is under Iora. Gave 3 stars as the staffs at cashier made me felt unwelcome as I was paying. Staff spoke in Chinese and probably didn’t expect me to buy.

On 18 July, I visited the IORA outlet at Wisma and came across a new brand called Juba. I absolutely loved the collection 😃it has a Japanese-inspired style that’s both unique and refreshing. I would also like to compliment the sales staff, Yvonne, at the outlet. She provided excellent service and was very knowledgeable about the products. Her friendly and helpful attitude made my shopping experience even more enjoyable. Keep up the good work! I’ll definitely be back again.

The counter staff I encountered was extremely rude. I went to your shop to purchase some clothes, and when I politely asked if I could get a new piece of an item, the staff looked very stern and replied with just one word: Queue！ Her tone and attitude were so harsh that I genuinely felt like I was being scolded by a school disciplinary teacher. Is it really so difficult to speak with basic courtesy? Even saying “Please queue” would have made a big difference. I strongly feel that your team may need additional customer service training, as such behaviour leaves a very poor impression on your customers.

Flew all the way from Indonesia just to shop at Iora, only to end up with the wrong item 😌 I went to the cashier and a worker offered to bring me a new piece—I didn’t think much of it and just went ahead with payment. But when I got home and unpacked, turns out they slipped in a shorts with the same pattern instead. Sadly no receipt, and I’ve already flown back. Guess I’ll just have to live with it. Never thought they’d make such an error.

One of the fashion stores that has upgraded to a classy boutique, only by providing sitting area for customers. It could be a "small things", but it truly humanizes their guests. Why don't other stores set a good example like this?

Place was huge and with good collection of stylish female clothes and handbags. Fitting rooms were spacious and manned by hardworking and friendly staff. Cynthia was pleasant and she assisted my friend (who was in one of the room and needed another size of an outfit) to bring in a new piece of another size for trying. We appreciated her spontaneous assistance. We also saw how the team worked in a very cohesive manner. Excellent services!

Was there on 29/04/2023 evening. The Chinese male staff with a spectacle was friendly. Explaining details patiently too.

I was there today for an event and my shoelaces of my pedro shoes just snapped. Was served by a lady staff, and even though I did not bought anything she went an extra miles to find me a pair of shoelaces. It was very helpful. Thank you so much for the help.