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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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Javier Lim Javier Lim

Itea has arrived at Wisma, centrally located at Orchard Road. Wallet friendly bubble tea that has been around for many years. Good choice if you are looking around Orchard. Ordering is easy using their app too.

Ng Andika Ng Andika

I always like itea, the brown sugar pearl fresh milk is delicious and fresh as usual. Friendly staffs!

ALMAUN JOY ALMAUN JOY

Staff was rude the strawberry matcha ordered was super powdery and very bitter what a waste of money dont wont bother coming here again

Chan KW Chan KW

Great service by Amos, had recommended me peach green tea white pearl, taste amazing!! Would definitely wanna come back to i-tea to try again!

Dave V. Dave V.

Very fast turnaround to clean my Tumi work bag. Thank you for the incredible service and thorough cleaning.

Ken Lim Ken Lim

It has a good marketing team to do the facebook ad and draws attention for the service for S6 body sculpting treatment. Even the follow up in Whatsapp is good and makes one feels the organisation is well established. However, the impression at the treatment center is a whole 180 degree bad experience. Firstly, though the appointment is booked at their opening hour, reaching early does not makes you feel welcome. There are no reception before the opening hour though the shop is opened for visitor to come in. Then, someone rudely ask you to fill in the form and make me waited for 10minutes without any further instructions. After seeing consultants or beauticians starts to changed to their uniform and come and invite their respective client, no one seems to care why I am sitting around. Meanwhile, receptionists and fellow beauticians were happily chatting on breakfast and their day so far. My consultant eventually came to me and brought me to a room. She immediately spoke to me in Chinese and assuming i understand. With her mask on, I have a hard time trying to get the words from her mouth. One of the questions ask in Chinese, "how long do you have your fat with you?" "what do you like to fix today?" I related numerous time that i am here for the whats app invite for S6 body sculpting treatment and she ignore and continue her scripted questionnaires. After measuring weight and commented about my BMI, she examine my belly and concluded that S6 body sculpting treatment is not suitable and i must go for Doctor X which i need to pay for today's treatment. It is not the free trial that matters but the whole entire experience gave me a feeling that it is a scam. I decided to walk out before any further queries with the consultant. Please do not go for this marketing stunt and strongly do not encourage anyone to go to this place.

Jay Jay

Consultant was very rude in her body language. She had one hand in a pocket like some pai kia talking to me. She told me the trial package can’t do much-just release water retention. LOL. Idk what is this service for if it’s useless. I shared with her that it’s not nice to tell me it’s useless and advices me something more expensive. I feedback and she tried to fight back. LOL. Damn rude. The whole service is trash. They didn’t even bother apologising for the sales service and their false advertisement.

Kelly Low Kelly Low

Nice and new environment,Has a trial pico,keep waiting inside the cold aircon room,the therapist said they using no brand products,after laser they will just let u go out the room no even have sunblock.

TheOfficialWei TheOfficialWei

Came for the trial for R6 dark eye treatment after seeing the advertisement on Instagram. Consultant Bella was very patient and knowledgeable and recommended me another treatment that is more suitable for my eyes problem. Went for one trial and can see that my upper eyelids have lifted and puffiness decreased as well. Signed up for their 12 session and will update how it goes.

Michelle Yeow Michelle Yeow

Went for their i-Genius Eyebag treatment to help with my dark eye circles — supposed to begin at 11:00 am, and I reached earlier to fill up the usual forms for first timers, then waited a good 25 mins to be brought into the consultation room where the consultant (Kumia if I remember correctly) shared about the treatment for a good 10 mins then told me I had to wait another 10-15 mins for the machine. After waiting another 15 mins finally went in for treatment at 11:45am for a 15 mins treatment that included more waiting time and photograph taking for before/after shots. Anyway, had such a bad experience so I refused to pay for additional treatments and package (but I did see improvements — but got deterred by the bad reviews this place has received regarding the treatments’ subsequent effectiveness). The consultant was so rude about it after I said I didn’t want to get and she just kept repeating “$300 you also don’t have?” in Chinese, then proceeded to up and left the room leaving me inside after I firmly said I didn’t want to pay for it lol. Still said as she walked off that I wasted time and effort for just one trial session might as well don’t. Seriously bad experience with the customer service. Go at your own discretion.

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