Shop Reviews

We wanted to take this opportunity to express our gratitude and thanks for such a wonderful and amazing experience in purchasing my first brand new Hermes bag from EUNICE! From our first engagement till deal closure, Eunice has demonstrated the utmost professionalism and sincerity! NO hard sell, which is so vital for such a big ticket item purchase. Your friendly demeanor and thoughtful suggestions has made our shopping experience and selection effect less and enjoyable! We really enjoy the experience and engagement with you. My husband had commented that you are very sincere and honest! Thanks for leaving us such an impressive experience shopping with LuxLexicon! Cheers and looking forward to the next shopping experience with you, Eunice!

It is absolutely crazy to see so many different bags in the same place. If you cannot find it here, it doesn't exist. The staff courteous, professional and very knowledgeable. The great reputation that is built on Google maps does not disappoint.

I had another wonderful experience at this bag consignment shop! It was such a pleasure to see familiar faces like Ashley again—always so welcoming and professional. A special shoutout to Cecilia Tan, who made this visit especially productive and enjoyable. Her warm personality instantly puts you at ease, and her sound, practical advice truly sets her apart. Cecilia’s expertise and sincerity made the process smooth and efficient from start to finish. She is undoubtedly an asset to the company, and it’s people like her who make all the difference. Highly recommend this shop to anyone looking for exceptional service and knowledgeable staff. I’ll definitely be back!

seamless transactions. communication was good and very accomodating - Michelle is amazing to deal with. thanks Michelle. absolutely in love with my new bag! 😊 …

I had a great experience thanks to Michelle when I recently bought a Hermès wallet. She was not only knowledgeable and professional, but also incredibly kind and patient throughout the whole process. I had a special request for delivery overseas that ended up being a bit of a hassle, but Michelle handled it smoothly and never once made me feel like it was a burden. She kept me updated, followed through on everything, and really went out of her way to make sure everything was perfect. It’s rare to come across service like this — she made the whole experience feel personal and genuinely enjoyable. Huge thanks to Michelle.

Went in one day for some window shopping and met the most enthusiastic sales assistant, Eunice. She makes shopping at LuxLexicon so enjoyable, very friendly and knowledgeable and will always reply my messages quickly. When she sees an item she thinks I like, will send to me. Definitely recommend looking for Eunice if you are going to Luxlexicon!

Over the years, I have been getting my bags elsewhere and due to a lapse in service, I decided to stop supporting and confirmed a bag with Luxlexicon instead. Ashley tended to me and she was a joy to deal with in the entire process. I was comparing between 2 bags and her responses are prompt and helpful. I appreciate her genuine service and even as I asked for another bag before placing deposit, she still did not dismiss me as a fickle customer and continued to be responsive. When I dropped in at the store for collection, Ashley was busy with another customer so I was served by Jeanne and Michelle. I was impressed that not only was service not snobbish, they were professional and knowledgeable too! I asked questions such as whether it was worthwhile to pay additional 3% with CC if I can earn KF miles and Michelle thoughtfully assessed the situation for me! She even advised me how to keep my bags in tip top condition. Jeanne helped me with tying a twilly and asked if I could leave the bag overnight because she didn’t want to rush the job and wanted it to be perfect. I agreed and appreciated that she wanted to do her best for me. The next day, I went back and met the 3 ladies. The experience was just as wonderful as the first day. Jeanne and Michelle even re-tied the twillies on my other bag. Talk about going the extra mile! My new bag turned out so beautiful with Jeanne’s twilly tying expertise. I have a new look for my bag! Oh Jeanne even tied back the ribbon on the Hermes box so prettily for my unboxing video. 🥰 Thank you Ashley, Jeanne and Michelle for making my first shopping experience at Luxlexicon a memorable one! 💯 Definitely recommending to everyone and I’m sure to support for a long time to come!

I bought a bag from them. I later discovered it was recoloured and I informed them I wanted a refund as this was not disclosed to me and I was not buying the bag in its true condition. They refused to refund as they said I had to do within 7 days. And then as an alternative they offered to consign or resell for me. This is ridiculous customer service as they did not declare the true condition of the bag before selling to customers

A highly recommended shop that provide watch service/repairing and authentication! You can always trust on Mr Lim from Top Hour to authenticate your luxury watches! He would take his time to examine the watch regardless of the queue of customer. All details are checked and even explained to you that you are rest assured with buying genuine watch. I am amazed and impressed with the size of shop and yet hidden with plenty of gems and treasures in the shop. Simply great place to go

Looked everywhere for a link for my vintage Rolex, and only Mr Lim had it. Not only was the service top-notch, the pricing is very reasonable and it only took a short while to get it done. You wont regret bringing your beloved timepiece to him. Definitely the best!!!