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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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ramdech - ramdech -

Do not send money here if you are sending more than SGD10K. They require documents that are beyond what is required by the anti-money laundering law of the Philippines. The staff is not oriented well and tends to make their own interpretation of the requirements. 2 days after paying and submitting the documents (pay slip, bank SOA, withdrawal slip, passport, etc.), I got a call that they need more documents (note 2 days!). I got fed up and went there to cancel. I went to another remittance center (same floor) and was asked to submit only withdrawal slip for sending same amount. And it was credited right away to my beneficiary account.

Joel de Guzman Joel de Guzman

The service of IREMITX has been deteriorating lately. In the app, they notify the customers to credit to bank hour remittance within 4 working days. Most remittance services including banks will credit it within the day. DBS will credit it within minutes. In fairness to them, they have better rate than DBS. I transferred my remittance to them on May 31 and until June 4, the money has not been credited yet. I emailed them and they promised me to process but nothing happened. Will they use your money for 3 days before processing? This is a question which customers need to know. But how would we know? When i called the customer service hotlines for more than 20 times, no one is picking up the call. The calls are cancelled. They only reply to emails after one day. They are taking their sweet time to work on your complaints. I don’t feel the urgency and customer concern. Sorry. If the above scenario continues, a lot of customers will be shifting out from them.

Star Own Star Own

I've been struggling with adult acne and was nervous about getting a facial. Consultant Xiaoman listened to all my concerns, and Hanjing helped design a gentle yet effective treatment plan. Wanqi was the esthetician who executed it, and she was phenomenal. She was so careful and knowledgeable, and my skin has calmed down significantly. Wanqi is a true expert for problematic skin!

Jennifer II Estrada Jennifer II Estrada

This is the worst remittance I've tried. Don't send your money here. The money will not be credited to your bank for 7 banking days. After 7 banking days, they will also tell you to do a refund! Worst service ever! Don't trust this remittance. I don't recommend using this remittance and don't recommend it too. You'll also gonna regret it.

Alex Alex

Bunch of scammers! Beware! IRemit used to be the most trusted remittance centre in LP maybe 15-20 years ago. But I got SCAMMED by one of their staff. I wanted to pay for Pag-Ibig but they referred me to a private number. They said my Pag-Ibig number is no longer valid and that I deposit the amount to another number, which is very suspicious. This incident happened many years ago. I'm surprised this company is still open.

Jhan D Jhan D

Their quality of service has degraded a lot. Looking for other options/providers now. You mighy br offering a slightly higher rate than others, but the difference isnt enough to compensate us for the stress experienced and the charges we incur because we arent able to fulfil the financial obligations we have. Slow in implementing their upgrades, maybe their IT guys arent that good. Whatsapp people - 3 stars - some are responsive, some are not l..

Jeffry Manhulad Jeffry Manhulad

Editing my review today from 5-star to 2-star. They used to have queueing number system where you get your queue number and maybe eat while waiting for your turn. Now THEY REMOVED THE QUEUE NUMBER and let the customers queue standing without chairs! You can't do anything if you want to use their service coz you can't eat. Horrible customer service today 25-June-2022.

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