Shop Reviews

I own a number of things from Dasio. Every item is priced at $2+, it is very easy to go in and come out with a spending of $50+. I am always very fascinated whenever I walk into a Dasio store. The management bothers to change the items according to festivals/occasions.

I first met Mr.Avelino at the TWG Changi airport duty-free store, where he impressed me with his friendliness and patience in introducing various teas. To my surprise, I recently ran into him again at TWG in ION orchard, and after all these years, he still carries the same warm smile and thoughtful service. What truly stands out is his unwavering passion and dedication—his enthusiasm for his work has never faded, which is truly admirable and worthy of respect. He is incredibly knowledgeable about his menu and products, recommending a wonderful selection of dishes and an aromatic tea that made our dining experience truly memorable. Kudos to Mr.Avelino for his outstanding service and dedication! Highly recommend ⭐️⭐️🌟⭐️⭐️

Located inside shopping center or mall. It's a British tea house with many varieties of international teas and flavors. Nice decors with luxury looking settings. It's expensive! Indoor seatings. Service is OK, accept cards or touches payments. Tight and steps settings with no accessible

It is my favourite place to go,whenever I have my friends family...girls visiting. Love going to twg. The tea,the food the ambience make such a beautiful setting for catching up. I have been to the place 20times now and ove their teas...even though I am not a tea coffee person. But i still enjoy it. Love the high tea and the delicious appetisers on the menu. The desserts,scones eclairs are all just so yummy. Cant wait to go back again.

Ordered the Parisian set and tea ice cream. The high tea was all beautifully presented. The selection of teas is impressive. The vanilla orange cake was a refreshing and delightful treat. The orange taste was subtle and not overpowering. The salmon rillettes mini sandwich and truffle croque were really really tasty. They have a booklet to describe the taste of the tea. Each teapot can pour about 4cups of tea. One thing I don’t understand is that why they require at least one member of the group to stand in line, even after they've already taken the name and party size. I would expect a higher level of service, like a phone call. It’s frustrating because it seems to contradict the premium, seamless experience that one would typically associate with high-end places like a luxury tea room.

I went to TWG Tea at ION Orchard just to visit the store, and was warmly welcomed by Zeus. Later, Chloe and Linda provided such kind and attentive service that my visit turned into something truly special. I not only bought tea but also enjoyed a wonderful afternoon tea. Exceptional staff, experience and hospitality!

Extremely disappointed with both the product and the service. I received two cans of TWG Tea Gummies that were partially melted, even though they were sealed and stored in a cool, dry place. The expiry date is still months away, yet the condition was clearly unacceptable for a premium product. When I raised the issue with the merchant and provided photo evidence, they simply blamed it on humidity and insisted there was nothing they could do. No apology, no accountability — just a complete dismissal of responsibility. For a brand that markets itself as high-end, this experience was anything but. Poor quality control and even poorer customer service. I won’t be purchasing again and would advise others to think twice.

Great experience, attentive staff. Got a pleasant surprise for Birthday with complimentary macarons Yummy main course, desserts and tea.

Food is premade. The kitchen is very small and has no windows, so the cooks work in very claustrophobic conditions. The food is edible, but definitely not worth the price.

Probably one of the most popular location as it’s situated near the taxi pick up and drop off. Staff is friendly, helpful and professional. Today I didn’t dine in but went to buy some tea from their retail section. There’s sample for each tea to sniff so that can help in decision making apart from the description on each box.