Shop Reviews

I went into Sephora to find suitable makeup and skin products that would help my dehydrated skin with nonstop itching. The store assistant, Rachelle was AMAZING. She was so helpful with my skin issues and would look through the product ingredients to make sure nothing was sensitizing for me, as I have extremely sensitive skin. She was so considerate and gave me recommendations to help with my skin instead of leveraging me for sales and commissions. Will be coming back to see you again! Love ya and see you next weekend!

Went to Sephora to get sunscreen, facial set for hubby and also facial wash. I was attended to by a lovely sales lady called Hoa Ly. Shout out to Hoa Ly please! Such a beautiful smile btw :) Amazing attitude, great customer service and recommendation of products w/o hard selling. Great service MATTERS and this was the best one yet. Lots of freebies to boot which was another win. Definitely my favourite Sephora outlet to go to everytime! ☺️👍🏻

Fantastic service to Edith for her approachable attitude in introducing Sunday Riley in a way that was knowledgeable and non-pushy. Her effective explanation of the products’ benefits gave me confidence in the brand being a new customer and encouraged me to explore the range. Made my shopping experience pleasant!

Would like to give props and many thanks to beauty advisor Hoa Ly for her great service for recommending me the correct shade of lip stain although I just wanted to grab and go and she noticed the lip stain I selected might be too dark. She even go out of her way to wrap it up for me as it was a gift.

Came to this place to get an Air Brush Setting Spray for my daughter and was attended by a few friendly staff whom made us feel really warm and welcome :-) The whole stall is beautifully lighted & most products are so nicely organised and displayed. Joined the membership as I know I will sure come back again one day…

I had a wonderful experience at Sephora ION Orchard thanks to Rochelle! She was incredibly helpful, attentive, and took the time to understand my skin concerns before recommending products that were both effective and budget-friendly. Her product knowledge was impressive, she suggested a skincare routine that really suited my skin type, and I’ve already started seeing improvements. Rochelle made the whole experience feel personalized and never once pressured me to overspend. Her friendly attitude and genuine care made me feel so comfortable and supported. I truly appreciated the excellent customer service and highly recommend speaking to Rochelle if you’re visiting Sephora ION, she knows her stuff and goes the extra mile for her customers!

I had such a lovely experience with Edith! She introduced me to her brand, Sunday Riley, in the friendliest way possible. It felt like a personal chat rather than a sales pitch. I especially loved how she talked about the UFO oil and the ceramide cream. The UFO cream has been a game-changer for my acne, and the ceramide cream is perfect for my daily moisturising routine. I really enjoy Sunday Riley’s products—they're fantastic. I'll definitely be coming back to see Edith again soon :)

I had a fantastic experience with Radhi at Sephora Ion Orchard. She is incredibly knowledgeable about products and also genuinely warm and approachable. Radhi took the time to explain my skin tone, understand products I already have and the look I wanted to achieve, then guided me to the perfect products with thoughtful recommendations. I deeply appreciate how she explained why each product would work for me, which made the process both informative and enjoyable. Thanks to her expertise, I left feeling confident and excited to try out my new finds. Radhi is a true professional and an asset to Sephora.

Was queuing up behind a couple who had difficulty making payment. There were 3 cashiers, Zac, Tikki and Faye at the counter. Zac was helping the couple complete the payment, but Tikki and Faye were too "preoccupied" with counting money at the counter. Not sure why they had to do that when the store was not yet closed. Both Tikki and Faye saw that i was the only person waiting for a long time while Zac was busy but didn't bother to help clear my payment first but i decided to give them the benefit of the doubt - maybe they were just too busy with their task, maybe it was really important. But when Zac was finally done, Tikki and Faye started chatting with him and they started laughing for a while despite knowing that there was just one last waiting customer (me). I understand that it's going to be closing time in about half an hour but wouldn't it be better to quickly finish up so everybody can go home sooner? Why make customers wait unnecessarily?

Sephora is a great one stop source to gather a variety of brands and beauty products. However the mark up in Sephora is not low either, so it's more worthwhile to buy during sales period.