Shop Reviews

Great service from Wan! He was knowledgeable and able to give useful advice. Absolutely loved the new gen feet measuring & analysing machine. Looking forward to my new shoes!

I was attended by Tristan on my 1st visit to Hoka store. He let me try difference sizes of bondi 9 & transport per his recommendation, also make sure i get the right size which was not available. I really appreciate his patience, not pushy for sales, knowledgeable & sincere. I bought both pairs in my next visit. Wish Hoka has more of him in other outlets which my experiences were different. I would recommend Hoka Ion Orchard.

12/05/2025 ; I het a Clifton 10 !! Amazing service from the male staff ( forget to asked his name ) but he does a great job , Thank you so much

1-Jun-2025 Sunday morning attended by Tristan. He is simply amazing! Positive energy, sunshine attitude, professional, knowledgeable, service with a smile, he helped my Ma and Pa in their 70s trying on multiple sizes to find the best fit. We purchased Clifton 10 wide. Same style for both my parents. Even though it is displayed under Men’s but nowadays who cares right? As long as we like the Color and style most importantly, then it is about finding the size with the best fit for the person who wears the shoe. I am glad we have Tristan who is super patient and open minded to serve us. Next time I go to HOKA ION orchard I will be sure to look for Tristan.

Welcoming staff; knowledgeable, patient and friendly. Non-pushy also and willing to explain the range of shoes + each of its pros and cons transparently. Recommends shoes fit to your needs and running style/habits. This is a more fully equipped store compared to the other one at Raffles City as it is the flagship for Singapore. You can find the more top end racing shoes and also the mid range trainers. Spacious space to allow for shoe testing but would be great if they have a treadmill nonetheless.

Today was a memorable day as my wife finally got her dream pair of Hoka shoes from the Hoka store in ION Orchard Mall. She had been wanting these shoes for a long time, but the price made her wait. The moment she put them on, we knew it was worth it. The comfort and design are unmatched! Our shopping experience was made even better by the fantastic service from the shoe seller. They were incredibly helpful, offering tips and allowing her to try on multiple sizes to ensure the perfect fit. Their patience and professionalism made the process smooth and enjoyable. Seeing her happiness after this purchase was priceless. Hoka has definitely exceeded our expectations, and we highly recommend visiting their store at ION Orchard for top-notch service and quality footwear!

Like the natural smell of bergamot frankincense, very calming. Lovely service and nice recommendations from Christie and team. Many thanks.

No complaints about products, however I would like to feedback about the service. On the day of visit it took half an hour just to pay. There was one person in front of me at the cashier only and the sales assistant seems to have a lot to type at the registry. The ion rewards system was not set up and we had to wait for that too. Hoping for a smoother experience next time, thanks!

Five Stars for all Hysses Products and Customer Service! Hysses Eucalyptus Rosemary is a game-changer! I've been struggling with hair fall for months, trying countless products with little success. This shampoo, however, is different. After just a few washes, I noticed a significant reduction in hair shedding. My hair feels stronger, healthier, and noticeably thicker. The formula is gentle yet effective, leaving my scalp feeling clean and refreshed without stripping away essential oils. Beyond the fantastic products itself, the customer service was exceptional. Ms Cristy was incredibly helpful, friendly, and knowledgeable. She answered all my questions thoroughly and provided personalized recommendations. Her dedication to customer satisfaction is truly commendable. I wholeheartedly recommend their products and this company!

Had a wonderful shopping experience here. Cristy's product knowledge us exceptional. She recommended a few scents. Love the Palmorosa Jasmine! Thank you Hysses 😍 …