Shop Reviews

1-Jun-2025 Sunday morning attended by Tristan. He is simply amazing! Positive energy, sunshine attitude, professional, knowledgeable, service with a smile, he helped my Ma and Pa in their 70s trying on multiple sizes to find the best fit. We purchased Clifton 10 wide. Same style for both my parents. Even though it is displayed under Men’s but nowadays who cares right? As long as we like the Color and style most importantly, then it is about finding the size with the best fit for the person who wears the shoe. I am glad we have Tristan who is super patient and open minded to serve us. Next time I go to HOKA ION orchard I will be sure to look for Tristan.

Today was a memorable day as my wife finally got her dream pair of Hoka shoes from the Hoka store in ION Orchard Mall. She had been wanting these shoes for a long time, but the price made her wait. The moment she put them on, we knew it was worth it. The comfort and design are unmatched! Our shopping experience was made even better by the fantastic service from the shoe seller. They were incredibly helpful, offering tips and allowing her to try on multiple sizes to ensure the perfect fit. Their patience and professionalism made the process smooth and enjoyable. Seeing her happiness after this purchase was priceless. Hoka has definitely exceeded our expectations, and we highly recommend visiting their store at ION Orchard for top-notch service and quality footwear!

Omg finally I can buy a Kaha in Singapore!! 😬😬😬I’m so stoked! Here’s me trying out Kaha 3 women & men’s version! At Orchard Ion, Ritz was very patience in answering my call when I called the store to ask for stock and size availability. Have a superb shopping experience that I bought a Kaha 3 and Anacapa 2 Low GTX! Happy HOKA fan!!

⭐☆☆☆☆ Came for shoes, stayed for the attitude. Staff (skinny guy in cap - appeared in a few negative reviews) at Hoka ION were so pushy I thought I was being recruited, not shopping. Asked a question, got eye rolls and condescension. Ended up buying from New Balance—at least they let me finish a sentence. Asics too—friendly, helpful, no drama. Hoka shoes might be comfy, but the service here? Painful.

Was assisted by Yan who was both approachable and knowledgeable. He advised accordingly which shoe was best for my intended use. Initially didn’t have my size for the Mach 6 at the store but he extended his service beyond his scope and arranged for the shoe to be reserved for me in the Raffles City Outlet and made sure that I got the right size. Excellent customer experience from start to end.

Dropped in this location last night with my wife. We were trying to determine if they had her size which needed to be B width, standard width. The sales associate we were speaking on this was very rushed and was speaking very fast as well, it was hard to understand him as a result, at one point as my wife was trying to clarify this he said in a frustrated tone with his arms out something "dont have lah"...my wife felt really upset after that, I tried to clarify this with the associate and asked him to slow down when he was speaking, we finally got our answer, they had no shoes in that side/width. I realize people are stressed and busy in these jobs but these kind of experiences can forever change a customers opinion of a store and a brand too.

HYSSES has become one of my favorite brands for aromatherapy products. Their commitment to high-quality, natural ingredients really stands out, and every product I’ve tried so far has exceeded my expectations. I absolutely love their Lavender Chamomile room scent—it’s refreshing, calming, and creates a relaxing atmosphere without being overpowering. It lingers just the right amount, making my space feel cozy and inviting. Their Bergamot essential oil is another favorite of mine. The bright, citrusy aroma instantly uplifts my mood, and the quality is evident in how pure and potent it smells. I also recently tried their Ginger Peppermint massage oil, and it’s been a game-changer for my massage sessions. The warm, spicy kick of ginger combined with the cooling sensation of peppermint adds a whole new level of relaxation. It helps soothe tired muscles while leaving a refreshing scent that lingers just enough. Overall, HYSSES delivers on both quality and experience. If you’re looking for premium aromatherapy products, I highly recommend giving them a try!

Five Stars for all Hysses Products and Customer Service! Hysses Eucalyptus Rosemary is a game-changer! I've been struggling with hair fall for months, trying countless products with little success. This shampoo, however, is different. After just a few washes, I noticed a significant reduction in hair shedding. My hair feels stronger, healthier, and noticeably thicker. The formula is gentle yet effective, leaving my scalp feeling clean and refreshed without stripping away essential oils. Beyond the fantastic products itself, the customer service was exceptional. Ms Cristy was incredibly helpful, friendly, and knowledgeable. She answered all my questions thoroughly and provided personalized recommendations. Her dedication to customer satisfaction is truly commendable. I wholeheartedly recommend their products and this company!

Bought before the massage oil is good and works for relaxing and moisturising . Friendly staff too

Clear explanation by staff who are helpful and friendly. Uses their products and simply loved using them :)