Shop Reviews

I had a fantastic experience at the Leica Store at ION with Sue and Thomas. I visited as an amateur looking to buy my first Leica camera. They guided me through the new Leica D lux 8 and made the whole purchasing experience seamless. What truly stood out was when they said, “Welcome to the Leica family.” That simple gesture made me feel like I was becoming part of something special.

James and Sue were absolutely welcoming and lovely! Made several purchases of essential leica accessories and they were exceedingly accommodating and helpful! They even informed me of the Leica bearbrick which I swiftly purchased for my collection! Thank you for the wonderful service and experience!

My very Leica from Ion outlet. Thanks to the customer service of Jesmond and Issac. They also gave me a lot of tips for good photo. Looking forward to my next trip.

Had an incredible experience at the Leica Store Ion Orchard with Jesmond and Sue . Jesmond was extremely helpful, kind and patient throughout the entire process. He was kind enough helping me set up the new camera , patiently answered all my questions, sharing me the tips and information and needs about the camera, recommended me fundamentals course to know more about the necessary basic photography knowledge . They were also thoughtful enough to assist me with registering my purchase to get the Ion points. Sue was caring enough to notice my birthday and gave me a small little gift . Brandon was extremely helpful too in helping me to check when is the possible arriving date for the camera model that I want when I paying first visit in the store. Overall I had a superb experience in visiting Leica Store in Ion Orchard . Highly recommended 👍.

I went to Leica's flagship store in the South Beach Quarter and their boutique at MBS last week. Both experiences were disasters, and I'm not sure if their Google reviews are legitimate. There's no approach, no greeting, not even a friendly smile. Their willingness to serve me seems to depend on their perception of my purchasing power. Purchasing power shouldn't determine customer service. Whether or not I purchase is up to me, but you are paid to deliver great customer service. Anyway, I went to the Leica boutique hoping to learn more about them before making a purchase. So far, the service I've received has made me question whether it's even worth buying from them. Today, I considered visiting the final boutique in Ion to assess the overall quality of the three options. So I stepped inside Ion Boutique, hoping they wouldn't disappoint me like the other two boutiques. Sue and James greeted me warmly as soon as I walked in. This is completely credible, especially after the first two incidents. After that, they take me on a tour of the entire store, introduce me to the Leica world, and show me how to see the images on Leica Master. Then they walk me through the Taking out the camera to try on and provide me with more information beyond the technical specifications. Taking down my information and answering all of my questions, such as after-sales services, warranties, and promotions, etc. My two-day boutique experience. It's similar to the Leica motto: the world needs witnesses. Sue and James provided me with a beautiful and enjoyable customer service experience, while the other two places I visited provided me with an ugly and unpleasant one. Thank you Sue and James for today's wonderful service. I'm really appreciate your time and all the information I received from both of you. I felt lucky that I went to ion rather then thinking of all boutique act the same way. Thank you both so much, from the bottom of my heart.

This is the place to get your Leica stuff in the heart of Orchard road! Excellent Service by the crew, many thanks to Sue Suriyana who is always helpful and secured so many excellent Leica gears for me!

Service 1 star because I ordered before 3 people and they were able to get their orders before me. They have queue numbers but are not following the order. Pls do better!

Super bad at managing Q. People came from all over place and whoever shouted their orders get to be served first. Too bad I can't upload video.

Boost in Singapore is a complete downgrade compared to Australia. The Mango Magic here is so bubbly, acidic, unbalanced, and tastes nothing like the original. At least the price is more reasonable but it feels like this store is stuck in time back like a decade ago where Boost in Australia is updated with modern displays and branding.

Nice orange juice, very pulpy & taste fresh 👍 …