Shop Reviews

Walked away without ordering. There is a significant gap between the marketing and rh ground execution. It is marketed as a health brand but staff doesn't even know what fruit does what. Doesn't even know what is pectin.

Today was a memorable day as my wife finally got her dream pair of Hoka shoes from the Hoka store in ION Orchard Mall. She had been wanting these shoes for a long time, but the price made her wait. The moment she put them on, we knew it was worth it. The comfort and design are unmatched! Our shopping experience was made even better by the fantastic service from the shoe seller. They were incredibly helpful, offering tips and allowing her to try on multiple sizes to ensure the perfect fit. Their patience and professionalism made the process smooth and enjoyable. Seeing her happiness after this purchase was priceless. Hoka has definitely exceeded our expectations, and we highly recommend visiting their store at ION Orchard for top-notch service and quality footwear!

1-Jun-2025 Sunday morning attended by Tristan. He is simply amazing! Positive energy, sunshine attitude, professional, knowledgeable, service with a smile, he helped my Ma and Pa in their 70s trying on multiple sizes to find the best fit. We purchased Clifton 10 wide. Same style for both my parents. Even though it is displayed under Men’s but nowadays who cares right? As long as we like the Color and style most importantly, then it is about finding the size with the best fit for the person who wears the shoe. I am glad we have Tristan who is super patient and open minded to serve us. Next time I go to HOKA ION orchard I will be sure to look for Tristan.

Great service from Wan! He was knowledgeable and able to give useful advice. Absolutely loved the new gen feet measuring & analysing machine. Looking forward to my new shoes!

I was attended by Tristan on my 1st visit to Hoka store. He let me try difference sizes of bondi 9 & transport per his recommendation, also make sure i get the right size which was not available. I really appreciate his patience, not pushy for sales, knowledgeable & sincere. I bought both pairs in my next visit. Wish Hoka has more of him in other outlets which my experiences were different. I would recommend Hoka Ion Orchard.

12/05/2025 ; I het a Clifton 10 !! Amazing service from the male staff ( forget to asked his name ) but he does a great job , Thank you so much

Had a torn ligament and desperately needed to get a pair of shoes from Hoka. The model that I originally wanted was not available in my size and color. Afiq attended to me patiently and explained on the various models suitable for me as I needed a wider toe box. Eventually, I bought a pair of Clifton in my favorite color and correct size. Thumbs up to Afiq, I really appreciate his service and kindness. Will be back for more shoes.

Welcoming staff; knowledgeable, patient and friendly. Non-pushy also and willing to explain the range of shoes + each of its pros and cons transparently. Recommends shoes fit to your needs and running style/habits. This is a more fully equipped store compared to the other one at Raffles City as it is the flagship for Singapore. You can find the more top end racing shoes and also the mid range trainers. Spacious space to allow for shoe testing but would be great if they have a treadmill nonetheless.

Bought my first pair of my Hoka Bondi 9 from Ritz! Excellent service and comfortable pair of shoe. Will definitely be back. Thank you for the great service, Ritz! You made my day. =)

I visited the newly opened HOKA store with thoughts to get a pair of running shoes after doing my research online. The staff who attended to me (Tony) was very hospitable and knowledgeable with the products and recommended me the series that suits my running lifestyle. Even though I left the store empty-handed, I sure left the store with more knowledge and tips than before. I hope they expand their colour selections so that I can return soon!! P.S Courtesy of the friendly staff who helped me take these shots😆