Shop Reviews

Please dont order the caipo tofu, wanted to try cause it looked good in menu photo. But it was bland tasting and tofu wasn’t soft… look at the tofu drowning. Gave feedback to the staff at the cashier when paying but she didn’t bother taking my feedback into consideration and just tell me i can let them know earlier next time… I just wanted her to let the kitchen know to improve. Also waited 40mins for our hot and sour soup, tofu and vege to be served despite the restaurant being quite empty….

Spend lunch here with family, the service was slower than other branches, with BBQ pork Chee Cheong Fan coming after 40minutes. Ordered at 12.26, but came only at 1.05pm. Food-wise, the Chee Cheong Fan came with skin very thick an BBQ Pork inside bare (see picture attached). Location-wise, restaurant is at a good place hence lots of customers. But if there are other choices available at the same level, will definitely give this restaurant a miss.

The flavors changed drastically over the years and sadly for the worse. Maybe I did not order the right dishes? What’s okay - Dan Dan Noodles were decent. Love that they have a small portion as it allows solo diners to try more dishes! - Egg tarts have a soft, fluffy crust and tender custard. Solid option. What could have been better - 红油抄手 used to be my favorite dish, but the wonton does not taste good, and the sauce lacks vinegar. Service was swift and friendly.

It was us 4 ladies 37th year friendship anniversary xum Xmas dinner at Crystal Jade Kitchen (Orchard) on 16/12/2025. We have ordered 2 x Chrysanthemum Pu Er Tea, deep fried bean curd skin, Pan-fried carrot cake, White seafood beehoon, pumpkin & Chinese Yam porridge & honey lemon. All the food are nice but personally I love the porridge, it was very light, like baby food. I would like to give compliment to our waiter Run Bin who is very observant and very patience with our order which was kind of messy as their dim sum last order is 6.30pm and we just arrived 6.25pm! There is a point where I was busy talking and forgotten to take out my pu er tea which has been dipped in the water for a long time, he came over and help me took out the tea from the cup and inform me that it is good to drink. He would also refill water without me asking him to. He would also clear away the empty plates on the table so it is not that messy. Very proactive!

Enjoyed the dim sum here especially the salted egg custard lava buns. This casual branch is open all day. The Crystal Jade Palace on 4th floor opens for dinner at 6pm.

So good! This place always has excellent food that is always consistent over the many years that we have visited here. Service is fast, friendly and very efficient. It is a casual restaurant that is perfect for bringing friends or family. It’s a nice way to spend some time as well if you are needing a break from shopping at Takashimaya.

This was our very first time lunch at Crystal Jade and it couldn’t have been better. The food was amazing — every dish was packed with flavor and beautifully prepared. What really stood out, though, was the service. Jenny was exceptional, making us feel truly welcome and comfortable throughout the entire meal. Her attention to detail, friendliness, and genuine care elevated our dining experience to another level. We left not only satisfied with the food, but also deeply impressed by the hospitality. Definitely looking forward to returning!

Visited Crystal Jade Hong Kong Kitchen for lunch. Tried a few types of dim sum — all were delicious and full of flavor. The food was served quickly, and the staff were friendly and attentive. Overall, a very pleasant dining experience.

3.5/5 Been eating at this restaurant for many many years and at least 30 plus times over the decades. They used to be at the area near the Taka exhibition hall but they moved inwards some years ago. Usually they have a certain standard when it comes to their food and dishes but when I had my meal during one of the days during CNY, it was rather average tasting. On one occasion when they had a Boston lobster promo, they served us lobster than was stale and fishy and that shouldn’t have happened for such a large restaurant chain. Dishes that I enjoy would be their shrimp roe noodles with prawn paste, steamed fish, roasted chicken, eefu noodles and dim sum. I seriously hope they have a more consistent standard across my visits.

Always nice to be back here, this time round got served by the familiar Yoke Cheng. She was happy to see us too, reminded us of the new offerings we missed out the last round. Nice recommendations and really like interacting with such a nice pleasant lady.