Shop Reviews

to whom it may concern, i was walking around kids level yesterday at takashimaya while my siblings was somewhere nearby NAC. i decided to bring my mom to the kids level to just have a looks at the toys etc. as i was approaching this one particular store, my mom caught something interesting which is one of the nail polish for kids. it looks cute and she wanted to see and try out the colours. as we came from the babies section, we wanted to make a turn from the front of the store to the nail polish table. as i was making a turn of the wheelchair, this two ladies, probably your management staff was blocking the way and did not bother seeing a wheelchair coming in. due to this, the kind promoter told us to make a further turn just to go to their pink table. this attitude is not acceptable. just because we were wearing simple clothings and one person on a mobility device, that doesn’t mean those people in uniforms must look down on us. do they not know where do they come from too? your management need to do something about this as this is not professional enough and not fair for others. as i was looking around of the department stores, i notice the cashier staff was also talking to one another during shift and wearing their uniforms. even though there is not much customers around, your staff should not be doing this. even other brands did their own work such as organising their stores and checking display items. this cannot be tolerated as the promoters are doing something to ensure their store is clean. i frequently come to takashimaya and always see this as i was making payment at the cashier, i felt stuffy and suddenly having runny nose and i felt that the cashier counter was super dusty. i not sure how your staff can survive in this type of environment. why is it when i am at the brand stores i did not have runny nose and stuffiness feelings but the moment i making payment, i felt it? not only that, when i came back to the particular store where i parked my mom wheelchair after i make payment, i also caught something in my eyes. one of your staff was in her counter and not even doing work. instead she decided to lean against the wall “resting” and putting her face on her hands. how are you management people able to hire this type of lazy staff? if your own staff is lazy to work then just resign and stay home. the picture below is what i took when i saw your staff “resting”. i hope this feedback the management will take things seriously. why promoters can do a good job but not takashimaya staff? regards, keem

Excellent Experience at Takashimaya — Outstanding Service by Eros at the Tempur Counter I recently visited Takashimaya Singapore and was impressed by the wide selection of beds and pillows available in store. Among all the options, what truly stood out to me was the exceptional service at the Tempur counter, thanks to Eros. Eros was knowledgeable, attentive, and incredibly patient. He took the time to guide me through the various mattress and pillow choices, explaining the unique features, benefits, and suitability of each one in detail. His professional yet friendly approach made the decision process smooth and comfortable. What impressed me most was his genuine care. Eros didn’t rush me, and he ensured I fully understood each product so I could make the right choice based on my needs. If you're considering a mattress or pillow, I highly recommend visiting the Tempur counter at Takashimaya and speaking with Eros. He truly delivers five-star service. Thank you, Eros, for making my shopping experience such a positive one!

Excellent customer service! Recently, I purchase some mooncakes at the basement 2 roadshow and was shortchanges. After contacting Takashimaya's Customer Service Centre, they redirected my call to the person-in-charge of the mooncake stall and the issue was resolved on the same day. Separately, I've purchased a defective bag, only to find out after it was opened. Brought the item back the next day and the exchange/refund policy was seemless. Staff was very helpful and there process was fuss-free. Thank you for the wonderful experiences!

I like to send my applause to your staff Sunny, Wei Sen and their male colleague whom I didn't managed to get his name. He attended to me even after closing hour, checked the item that was priced wrongly. He went thru the trouble to refund the payment ($89) and honoured the cheaper price tag ($38) and the whole time they were apologetic, it was a very pleasant customer service experience! It was 18Jul Friday, basement the section selling kitchenware! Thks.

a store that should not go and shop with. i was at level 4 cashier making payment and the cashiers are sitting down during working hours and talking to one another. they are not even smiling while serving us customers unlike all brand promoters serving us sincerely with a smile. one lady not even in their counters but instead outside their counters and talking to the colleagues. if not interested to work why bother to wear the uniforms? takashimaya management need to do something about this.

Just tried to process a tax free claim at Takashimaya SC in Singapore but refused because "there system is down". Suggested I come back tomorrow but my flight is in the morning. Staff blamed that it was a holiday so too bad. Even said there was no one available to complain to. Terrible customer service and costly mistake to make.

Lvl 3 men’s section, Passporte Lim Huyang Yak was knowledgeable with great customer service and helped me in my decision making between the shoe options available

I hope this message finds you well. I would like to bring to your attention a concern regarding my recent experience with one of your Supervisor Name June at Level 1 - Ladies Accessories ( Near to Dyson) During the interaction at 8:50pm on 24 Jun 2025 , I came across that your staff is unprofessional and lack of courtesy. This behavior did not meet the expected standards of customer service and left me quite disappointed as a customer. The cashiers seems more patience and polite. I believe this feedback could help address the matter constructively, ensuring that such experiences do not impact the store’s reputation or customer satisfaction in the future.

Cleaner mopped the floor wet causing me to slip and fall and instead of asking if i was fine, she just rudely say, i put signage ya. Who can see the small signage on the floor with a supermarket with so many people. The security guard just stood there and watch. Irresponsible and poorly trained staff

Takashimaya department store in ngee Ann city orchard Singapore. This japanese department has many Japan and international products