Takashimaya Department Store operates at Floor 1, Ngee Ann City, serving as the anchor tenant for the shopping complex. The Japanese department store opened in 1993, bringing Japan's department store culture to Singapore. Takashimaya spans multiple floors offering fashion, cosmetics, accessories, homewares, food hall, and specialty departments.
The store carries international luxury brands, contemporary fashion, Japanese products, and curated lifestyle goods. Takashimaya maintains Japanese retail standards including attentive service, quality merchandise curation, and beautiful product presentation. The basement food hall offers premium groceries, prepared foods, and specialty ingredients. Takashimaya appeals to customers seeking department store shopping experience with Japanese sensibility and quality assurance. Seasonal campaigns and promotional periods drive traffic throughout the year. The store serves as shopping destination and cultural institution representing Japanese retail excellence. Takashimaya's presence anchors Ngee Ann City as premier Orchard Road shopping destination.
6738 1111
Orchard Road
Operating Hours
Opening Soon
1h 50m
Monday
10 am–9:30 pm
Tuesday
10 am–9:30 pm
Wednesday
(Today)
10 am–9:30 pm
Thursday
10 am–9:30 pm
Friday
10 am–9:30 pm
Saturday
10 am–9:30 pm
Sunday
10 am–9:30 pm
Menu information is not available at this time.
Photo Gallery
Exterior view of Takashimaya Department Store at Ngee Ann City with a grand entrance.
Interior view of a food court with ramen shops and seating areas.
Interior view of a clothing store with mannequins and racks of dresses.
A retail stall featuring Irvins snacks with Super Mario branding and Bee Cheng Hiang products.
Exterior view of Takashimaya Department Store building with signage and surrounding greenery.
Elegant TWG Tea shop interior with display cases filled with teas and pastries.
Interior view of a well-stocked toy store with shelves full of various toys and branded displays.
Interior view of a luxury perfume and cosmetics section in a department store.
Interior view of a well-lit confectionery shop with display cases filled with sweets.
A well-lit department store section showcasing various bedding sets and linens.
Interior view of a luxury cosmetics section in a department store.
A well-lit interior of a department store showcasing a wide selection of handbags.
The staff here has to remove the sticker indicating the price on the merchandise that I was purchasing, give me an invoice with said sticker, I have to pay at the cashier, return to the section which I decided to purchase said merchandise, the staff has to retrieve the said invoice before handing me my merchandise. This is absolutely time-consuming and the most backward shopping experience that I have ever encountered in my life.
BG
Cleaner mopped the floor wet causing me to slip and fall and instead of asking if i was fine, she just rudely say, i put signage ya. Who can see the small signage on the floor with a supermarket with so many people. The security guard just stood there and watch. Irresponsible and poorly trained staff
Detective Conan
I hope this message finds you well.
I would like to bring to your attention a concern regarding my recent experience with one of your Supervisor Name June at Level 1 - Ladies Accessories ( Near to Dyson)
During the interaction at 8:50pm on 24 Jun 2025 , I came across that your staff is unprofessional and lack of courtesy. This behavior did not meet the expected standards of customer service and left me quite disappointed as a customer. The cashiers seems more patience and polite.
I believe this feedback could help address the matter constructively, ensuring that such experiences do not impact the store’s reputation or customer satisfaction in the future.
Tim Timchur
Just tried to process a tax free claim at Takashimaya SC in Singapore but refused because "there system is down". Suggested I come back tomorrow but my flight is in the morning. Staff blamed that it was a holiday so too bad. Even said there was no one available to complain to. Terrible customer service and costly mistake to make.
muhd hakeem
a store that should not go and shop with. i was at level 4 cashier making payment and the cashiers are sitting down during working hours and talking to one another. they are not even smiling while serving us customers unlike all brand promoters serving us sincerely with a smile. one lady not even in their counters but instead outside their counters and talking to the colleagues. if not interested to work why bother to wear the uniforms? takashimaya management need to do something about this.
Positive Reviews
Steph Wong
Love Takashimaya since I was much younger. It's probably been a very long-time shopping centre for me. Its very memorable for me. It's a very unique place selling a varied food choices, fashion and home ware.
I always go there for weekend shopping. Sometimes it is fantastic with the surprise fairs in the atrium. Thank you for the memories.
Gary Goh
When I called in to enquire on certain matter, they were the nicest and most efficient on checking for me. I called in about 8-10 times this year. Never once was I disappointed. Trust me, the quality is much better than Singapore Airline.
Fonouvdior
Takashimaya department store in ngee Ann city orchard Singapore. This japanese department has many Japan and international products
Steamy Guns
Lvl 3 men’s section, Passporte
Lim Huyang Yak was knowledgeable with great customer service and helped me in my decision making between the shoe options available
A Wong
I like to send my applause to your staff Sunny, Wei Sen and their male colleague whom I didn't managed to get his name. He attended to me even after closing hour, checked the item that was priced wrongly. He went thru the trouble to refund the payment ($89) and honoured the cheaper price tag ($38) and the whole time they were apologetic, it was a very pleasant customer service experience!
It was 18Jul Friday, basement the section selling kitchenware! Thks.
