Shop Reviews

Had a really pleasant experience shopping at IUIGA Wheelock. I was looking for some racks and storage items and the staff on duty, Jess, was incredibly helpful throughout and I wanted to commend her service. She patiently answered all my questions, explained the different storage options available, and gave practical suggestions that helped me choose what I needed. She also packed everything very neatly and even tied a string around the box to make it easier for me to carry, super thoughtful! Really appreciated the level of care and attention to detail. Will definitely return to shop again at Wheelock!

Jess is very helpful to help me create Iuiga member account as I was having difficulty . She’s very patient in helping and good service and advise me on the products I was looking at . Thumbs up for her patience and service 👍👍 …

Found everything I needed here for my place. Was attended by Jess in store. She is very professional and helpful especially in handling all my requests. Will come back to get more things indeed.

The customer service is really good. The shop lady Jess is very pleasant and helpful. I saw a very cute thermos flask and she makes extra efforts to help me get the best bargain and packed the flasks to ensure they are safe from damage and scratches. It is one of my most favourable shopping experience in Singapore. And the products there are very nice and elegant at very reasonable prices.

I have a hard time creating an account to gain the membership priviledge for more better discounts for my purchase.Ms Jess and her colleague ,Ms Lydia, patiently assisted me with the creating of account till i go through with it.Awesome service from these 2 ladies.Retailers should hire more people like these 2 ladies.!!Keep it up the pro active gratitude ladies!!Well done...and to consumers out there,actually,the place(IUIGA) realy looks like an 'atas' store however with the membership discounts it realy save a lot.Ms Jess thank you for your time and the small gift from you.I do appreciate.🙏🙏🙏

Jess spent time to find an item with the color that I wanted, she insisted me to check on the item and we found out that it’s broken inside its box so she got me a new one, she’s very thoughtful. I’m so happy with my purchase!

Worst customer service ever. Saw the owner replied to every reviews but the customer service always took days to reply Facebook message. Go to the store to redeem gift card, being pushed back to utilise it online. Then the website indicate allow redemption at the store, even the logo also indicate as store. Went to Wheelock again to check and the female staff in glasses keep saying cannot cannot, ask us to go Cathay store instead. Request her to give a call to Cathay to double confirm if it can be used, keep say cannot cannot again, mentioned they cant call but can only message which will not get immediate response. Until i overheard she mentioned if member got points then can use, request her to check our member status, at first keep saying cannot use the gift card here, till we insist then she only key in the details, and realised our gift card show as credit on her end which can be used in store. Then still blame us cos we use the wrong term (voucher, gift card) which cannot be used in store. If genuinely want to help she can offer to check the member details right from the beginning right, how can she expect us to know the term that can be used in store or online? When we wanted to pay, she dont even know how to operate the cashier and called someone for help (she did it on the previous customer as well), and speak in her own language expect that i dont understand. Then in the very first place why you said you cant call? Isnt you are calling someone more senior to help you? So that senior will not know of Cathay can redeem or not? Took a long time to settle the bill and said cos our membership show different options. We purchased a pot that is heavy, she offered us paper bag. When i questioned her if the paper bag can hold the pot, said dont know cannot guarantee. Then after that offer us the recycle bag options. And said trying to help us, if you trying to help us you wont keep saying cannot cannot without even check the system, or say cannot call when u keep calling someone to solve your cashier problem. She seems like she just want to finish whatever she is doing on hand so she can off work. Please work on ur customer service, they definitely not genuinely want to serve the customer.

It is an extremely frustrating process to ‘return’ goods. They say returns accepted but what they actually mean is it’ll take forever at the checkout - don’t do it if you’re pushed for time - and they ‘only do in-store credit’. Not an easy process at all, despite the staff trying their best, and not transparent. They should state clearly good are refundable only for in-store credit

Beautiful bookstore reminiscent of Eslite bookstore (诚品) in Taiwan. Quiet in environment and quaint in design, this place will definitely make you comfortable enough to spend an afternoon reading chapters while sipping on delicious tea courtesy of the cafe within.

Extremely cute bookshop. Love that they have some really good Chinese books. A pity they closed their cafe permanently. There are still some chairs and tables people can sit around. There are also many beautiful and cute accessories to buy.