Shop Reviews

I was called to check on a pouch that I wanted and when I reached, I told one of the lady that actually to me there still have 3 piece . So after work i took a grab from airport to the store , the girl with dye hair was so unfriendly and did not greet at all when I enter the store . And she proceed to served the couple which didn’t purchase . How ever I did my purchase but the service I got was so disappointing. Very bad service … these staff seem looking down on people … attach is the item I purchased .. I’m work in a luxury high-end also don’t look down one clients … every walk in has potential . Hope your management will look into this issue and investigate.

Friendly reminder to take time to check your purchases thoroughly before walking out the store... Do not let the impatient and rude staff pressure you. Only found out my t-shirt has a hole after first wash :(

Dear Customer Service Team, I am writing to formally complain about multiple disappointing experiences with your brand at your Singapore store. Firstly, during a recent visit to the store while shopping for a backpack as a Christmas gift, I experienced extremely poor customer service. The sales associate was impatient and uninterested in assisting me. When I asked to view different backpack options, the staff member abruptly put the bag back before I had made a decision, making me feel rushed and unwelcome. It appeared that the associate had no interest in making a sale or providing assistance. In addition, there were several staff members in the store who seemed more focused on taking photos than serving customers. Overall, the experience felt like self-service, which is unacceptable for a brand positioned at a premium level. Secondly, I would like to raise a serious concern regarding a previous purchase. In October, I bought a backpack for my son’s birthday, along with a waist clip accessory. Less than two months after purchase, the waist clip tore during normal use. When I returned to the store to seek assistance, the staff member’s response was very disappointing. Instead of offering help or a solution, He questioned whether the damage was our fault and asked if heavy items had been placed in the bag. I do not believe this is a reasonable explanation, given the short period of use. No solution was offered only a suggestion to can stitch it back, which was confusing and unhelpful. This dismissive attitude left me feeling blamed rather than supported as a customer. Your brand is an American brand known for quality and service. I have experienced excellent customer service from your stores in the United States, which makes the poor service standards in Singapore especially disappointing. The level of service I received here does not reflect the values or reputation of your brand. I strongly urge management to review staff training, customer service standards, and product quality handling at the Singapore store. This experience has significantly affected my trust in the brand. I look forward to your response and a proper resolution to these issues. Lastly, I don’t even want to give 1 Star for the review Scott Square at Orchard

Always a favourite rest point for me in orchard.. less crowded but good ambience amazing service. Their burgers are amazing. Dessert totally the best nonya representation in Singapore Worth the price with the quality

I stopped by your café and had a great experience, as usual. The cookie latte was tasty, and the service was top-notch, thanks to Erika. She was friendly, sincere, and had a wonderful attitude that brightened up my gloomy Monday morning. Please recognize Erika's excellent service and let her know that her positive energy is much appreciated. Happy holidays!

yummy cake and the new sandwich! Gonna try the hae bee hiam one next! Lovely girl at the counter . Very polite and efficient as well . Good ambience with calm music

Had such a lovely experience at Sinpopo at Scotts this morning. The staff was warm and attentive, making sure I had everything I needed. The latte they served was delicious — smooth and just the right strength. I also really enjoyed the kaya toast; so fluffy, fragrant, and really satisfying. Great service, great food. I’ll definitely be back!👍🏻

Nice little tea break place serve delicious Kaya cake, the kueh is good too. Not many seating but there are plugs to charge ur phone, very helpful.

Compared with Tang's outlet this branch has much more peanuts on their mochi. But Tang's got a bigger menu. However portion is really with small and near closing time, they look a bit limp and sad. Cakes are also toppling slightly. Perhaps they should offer more promotion to clear their items during tea hours or a disc for takeaway near closing. Will come try when the selections are fuller and fresher near noon. Side note : prices on the higher side, but if they are well done and it's in Orchard, should be well worth it too.

Tried 3 types of their bun sandwiches. Fav is the hae bee hiam and egg, creamy egg, salty umami with some heat. Second is the shrimp one but could do with less dressing. The Kaya with butter was too sweet. Ondeh ondeh had a firmer thicker skin than what I would expect of a decent one. Didn't like the kueh salt top layer unlike the traditional consistency, we didn't finish this. Mediocre fare but a nice environment for a drink and bites. Self service.