Shop Reviews

Miss Tina was very friendly, accommodating and knowledgeable about the product. She was very patient with helping me choose my first necklace from vw. Will recommend.

The staff were really helpful. You just need to ask if you want assistance, as they won’t bother you while you’re browsing the jewelry—which is actually nice because it gives you peace while looking. But when you do ask for help, they’re more than happy to assist.

One and only VW in Singapore, my must go place when I visit Orchard road. The retailer associates are helpful, approachable and always ready to help. They are also knowledgeable in VW products and make effort to help me in what I’m looking for. Best!!

not sure why reviews of this store either get lucky and experience good service, or, like myself, get the short end of the stick. sales assistant did not know their products well, and had a haughty know-it-all attitude. a pity, as i had truly been prepared to buy something i'd had my eye on for a while, but thanks to this below par experience have since decided to patronise vivienne stores overseas instead. 2 stars instead of 1 as i like some of their products. understand SAs differ in attitude, which is why i have my preferred SAs for different stores too - no one wants to buy from unfriendly SAs. but too bad there's only one vivienne store in sg.

Disappointing visit to the Vivienne Westwood Orchard store. I went there intending to buy a necklace for my friend. The store was empty, with not a single other customer besides myself, yet the staff, especially one with a Philippino accent and spectacles, chose to chit-chat instead of offering assistance. When I inquired about the necklaces and requested explanations about the differences, my questions were met with rudeness and a dismissive attitude. One response I received was, "It's all the same, you can just ask your friend to refer to the picture you took from the display cabinet." It's such a shame this is the only VW store in Singapore. My friend likes their designs, but this level of unprofessionalism makes me hesitant to ever go back.

The staff was very polite and enthusiastic, introduced the products to me very considerate. It was the first time knowledge vivinewestwood. liked it very much.It is very unique and charming. I like the shopping experience here. If you want to find special jewelry, come vivienne west wood, You won’t regret it. *update I thought the packaging box was the same as the cyan one in the cupboard, but when I opened it yesterday I found it was an gray box. I actually think I am willing to pay more. Half of my consumption is also for packaging.. In fact, you think the cyan box is beautiful so you display the cyan box right？so how come you package it in gray for customers? It looks just like ck! look ‘chips’

I visited the Vivienne Westwood store in Singapore today to shop the Vivienne Westwood x Nana collaboration, and I had an absolutely wonderful experience. I would like to express my heartfelt thanks to Tina, who has consistently been friendly, helpful, and highly professional. She is responsible, attentive, and genuinely dedicated to her work. Thanks to her warm and thoughtful service, today’s shopping experience was truly amazing and enjoyable. I really appreciate her exceptional customer service and the positive experience she brings every time I visit. Highly recommended.

Thanks to the chinese speaking lady for her bitchy and bad attitude. We decided to leave and later found out that the store is overpricing and it is significantly cheaper to buy online. Also I don't know why she keep laughing. 😉 …

Terrible service, I was the only customer in the store and the staff chose to act blind behind the counter. I love the brand but what kind of service is this, this is the reason the store was so empty with no customers. I wanted to try on a necklace and the staff straight up tell me the price and didn't want to take it out unless I want to buy? Perfect customer service keep it up, idk why the store haven't shut down.

I bought this necklace here, but there’s a SERIOUS QUALITY ISSUE. As u can see from the photos, after around three months wearing, the plating is coming off, and it leaves a green mark on my girlfriend’s neck. It also causes some itching. Now the necklace is totally ‘unwearable’ because of the rust. FURTHERMORE, what you should also pay attention is that: this boutique DO NOT have ANY warranty. I hope u choose other brands. Quality and service are both far below expectation.