Shop Reviews

Absolutely amazing experience. Very comfortable setting & cozy space.

First time IMAX experience. It was great. Full field of vision is screen only. Its so large and immersive.. Worth watch IMAX movies. Seat comfort could've been better.

I see reviews from as far as 4 months ago complaining about the 8 squares on the screen and this is completely unacceptable. If you want to boast a premium screen experience and provide this quality for the premium price we paid, this is an absolute scam. I have added photos for proof. Shaw, get your shit together.

2 movies finished at around 11 pm and lots of guests made their way to the toilets. Staff informed us (in an ever so slightly judgmental tone) that the cinema was now closed and that toilets could no longer be used. Just as our packed showing had ended and lots of people were still steaming out of the screens after me. When I asked whether there was another toilet in the cinema or the mall I was told they didn't know. Just seems bizarre that toilets had shut before guests had finished their visits for the evening. Not come across this before in any cinema anywhere. I frequent Shaw theatres several times each month. Unfortunately the mall was all closed up and the other floors not accessible from the cinema at that hour, so no way to use an alternative toilet instead. I currently have a broken foot and I'm not 100% mobile and pain free atm, so would have appreciated easy access instead of hobbling up and down Orchard in the night trying to find a toilet after my 2 hour movie and before my 1 hour ride home. No biggie if they were flooded or out of order or if there there was a mall toilet outside but that wasn't the case. On a positive note, it wasn't as freezing as normal, so I didn't need to use my duffle coat or woollen socks for once.

Disappointed experience. Paid $150 for IMAX tickets and there was no proper waiting area at all. We were told to just stand around with backpacks like it’s completely normal. This is supposed to be a premium experience, yet basic customer comfort wasn’t considered. Really makes me question whether Shaw Management actually listens to customers feedback all the while.

Can access scenic view of Orchard from the building I guess? I never went near the glass wall that offers view to its Orchard road surrounding as I went to Lido Shaw for its McDonalds new meal promo during my planned trip to Orchard to buy some stuff at ION Orchard. Spacious and perhaps I went there during weekday night time (27 May 2025) so not so crowded. I like it.

One of the oldest cinemas. Has IMAX and a nice chill viewing area when you come up the escalator. Macs also available.

Newly renovated not sure when but the toilet are crisp. Finally the long awaited reno. The counters are also shifted to one-side which is so much better than the last time I went to catch up some movies. Which is side by side the ticketing booth and their food kiosk. Nonetheless renovation are still ongoing but there wasn’t any noise during the recent screening which was good. So to all shaw theatre fans feel free to drop by for an upgraded experience.

Best mainstream cinema place in Singapore. And there are no more artsy cinema places left in singapore to my best knowledge. Anyway, here they show all the main blockbusters and some smaller films. Sometimes some re releases which is great but it does not happen often enough.

I am writing to express my profound disappointment with my recent experience, which involved both a significant billing error and a complete lack of helpful resolution from your staff. The core issue was being charged twice for seat selection. I initially paid for our seats during booking, confirmed the transaction, and received a receipt. However, upon checking in, I was shocked to find that the seats were either unassigned or listed as unpaid, forcing me to pay a second time to secure them. This is a clear failure in your payment processing or system synchronization. The situation was made infinitely worse by the complete lack of assistance from your staff. When I contacted customer service (both at the airport and via phone/chat), I was met with indifference. The agents were dismissive, repeatedly stating they could "only see the most recent transaction" and could not reverse the duplicate charge or escalate the issue. They offered no solution, no apology, and no path to contact a supervisor or the billing department. I was left feeling utterly helpless after paying for the same service twice.