Shop Reviews

bean pancakes were wrapped with cling plastic wrap... when eaten, smelled like plastic and taste like plastic and rubber.... why not used food grade paper wrap instead?

one of the best soy drinks in singapore. went here everyday for breakfast as it was near yotel orchard. loved the banana soy

please teain your staff.. the showcase is for you to dispkay foods… and your employee put her mobile pgone inside the showcase… Do you know howmany bacteria the phone have….

Ordered a day before for a delivery at 930am for a business meeting. 9am the outlet was still not preparing. Staff went to the grab device and said she “just received” but the receipt was hanging there alrdy. She didn’t want to do some orders of the ufo ham and cheese stating it will take 1HOUR TO PREPARE. 1 hour for ham and cheese? Well, not patronising this anymore.

the pancake smaller than last time. And the staff auntie showing bad attitude、no standard

Went this afternoon to redeem 2 Lazada vouchers and the Indian male staff was extremely rude and unhelpful. When I asked what were the 5 options, he curtly replied “you can see for yourself on the app”. And when I redeemed the 2nd voucher, he just rudely asked “what you want?” With no context. How am I supposed to know he referring to sugar level or hot/warm/cold. He seemed impatient the whole time. Like so reluctant to do his job. Poor service attitude. Like I owe him something. It’s not like I was holding up a queue or anything. There were no other customers. Puts one in a foul mood. Will not be patronising again.

Tried the soymilk tea with big black pearls (less sweet). It was just quite gross. The pearls tasted very coarse and weird, unlike the bouncy and smooth texture found at other bubble tea outlets. Couldn’t finish the drink in the end even after giving part of it to someone.

Ordered the Matcha Soyfreeze with pearls. Ended up being a nice smooth icy drink however it started to taste bitter towards the bottom of the drink. Have also tried this place other times, and other drinks have also been good.

smoked duck - flavourful, with very generous amount of duck meat. it complements with the bread teriyaki - a bit salty but its still good; very savoury in a good way 😊 both are best eaten when warm and with your preferred beverage 😊

The FT employee at Jollibean outlet at Shaw needs some customer service training. I have been buying from this outlet every week in the evening using the vouchers thru an app, but each time his tone and face towards me really is really negative. Even if i am using vouchers i am still a paying customer. He is selective towards customers in terms of giving better treatment. Food there is still nice.