Shop Reviews

A long time customer of Highbrow but my first time at the Orchard outlet. Yii is the receptionist and responds to the outlet WhatsApp. She’s very friendly, helpful and kind, and carried a cheerful smile when you enter the outlet, definitely a good start to every appointment! :) Keep up the good energy!

I first met Sally on 9 June for my brow embroidery, and I was so impressed by her professionalism and skill. She took the time to design the perfect brow shape to suit my features, and the results looked so natural — I received so many compliments from friends and colleagues! I just went back for my touch-up session, and once again, Sally was incredibly meticulous and thorough. She made sure every stroke was precise, and the end result is even better than before. If you're looking for someone who truly cares about her work and your satisfaction, I highly recommend Sally. She's amazing at what she does!

Did my eyebrow embroidery with Sally and it was a pleasant and fuss free experience! She exercised care, asking me whether I feel any discomfort. Her work is also top notch and I’m happy with my new brows! 👍👍 👍 …

I did a 2D Lash by Lash extensions with Sally and it was amazing! I requested for a more natural look and Sally executed it to a tee. She gave me a natural look with a subtle glam which looked really pretty! The lashes are also really soft. Great experience and will come back again.

Booked a manicure here through classpass and liked my results! The manicurist seemed new and unsure of the equipment in the store but was thorough in doing my nails and didn’t talk too much (which I appreciate). Loved the range of colours they have available.

Quite satisfied with my eyebrow embroidery experience by Ella. Language is not really a barrier at this point. She is patient and would translate or even ask her English speaking colleague to help.

Super pleased with the service at Highbrow! I’m allergic to henna and mentioned this to Mr. Andy — he not only gave me professional advice, but also allowed me to test a small area of my eyebrow with embroidery first, just to be safe (visited browh**** but they didn’t allow me to trial at all, all give me a weird look). After the trial period, I returned for the full brow embroidery. The experience was painless, had zero downtime, and the result looks incredibly natural. Highly recommend Mr. Andy — 10/10!

Terrible experience and unprofessional staff. An old Chinese lady who doesnt speak a word of English was supposed to design my brows. Instead of a pencil, she had scissors and razor all through my beautiful natural brows. It was more than a month ago and still my brow hair is a millimeter long. Furthermore the place is not clean at all. For the sake of your sanity don't get any services at this place.

I had a wonderful experience with Ella, who did my eyeliner and ombre eyebrows. She took the time to carefully explain the design, shape, and color that would best suit me, ensuring I was comfortable with the choices before proceeding. I was initially worried about the pain of the eyeliner procedure, but Ella was incredibly gentle and kept checking in to make sure I was okay. Her skill, attention to detail, and caring approach made the whole process smooth and reassuring. I highly recommend Ella to anyone considering eyebrow or eyeliner services—she is truly detailed, caring, and talented!

My husband and I had a great experience with Sally. She took the time to carefully design and draw our eyebrows, making sure they were perfectly aligned and that we were completely satisfied with the shape before starting the embroidery. We’re absolutely thrilled with the results! While the procedure wasn’t entirely pain-free, it was very manageable, and Sally was incredibly gentle and professional throughout. The final look is impressively natural for both of us. I also had my eyeliner done, which subtly enhances my eyes without being too dramatic. We highly recommend Sally to anyone looking for a natural and long-lasting beauty enhancement!