See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
Bryan Algarme
Just visited the shop and bought a pair of sandal and footbed cleaner, cant decide for the sandal and good thing Ann is around to help me choose a good pair of sandal, very attentive and helpfull staff.
J Yang
Customer service was not a priority here. Not a single staff member approached me to offer assistance or even acknowledge my presence. I was hoping someone would help me find the right size. Unfortunately, the staff seemed only interested in serving one group of foreigners. Not to mention all core sizes are out of stock based on the label I saw.
Liwen Lim
Staffs didn’t approach to help with shoes selections. They were unfriendly even when we asked for shoes sizes. 100% will not recommend people to shop at this branch. Consistent bad services for months (from the reviews left here) is a sign of management not doing anything about their staffing issues/staff trainings.
Magiting na Kalbo
Mr Adiel is very accommodating and showed professionalism towards addressing my parents concern and he guided us along the way. Tja k you wo much Mr Adiel Birkenstock Paragon! You deserved hats off!
Christopher Kho
Just been to the paragon store. It was a great experience even tho the shoes size I wanted wasn’t available. Mary Izian and Aziq were superb, very attentive and made every effort to check for size at other outlets. They understood customer service and make every effort to help. Thank you you 3
Y V
I had an unpleasant experience at this store, particularly with one employee. While waiting a considerable amount of time for my purchase, I noticed the employee interacting with three different groups of customers. It was clear she showed preference toward one group, offering them a much more friendly and attentive service, while I was treated dismissively without reason. When it was my turn to check out, she was extremely polite to the customer beside me, but her attitude toward me was rude and dismissive. She even made an effort to thank the person next to me while completely ignoring me. Based on other reviews, it seems management may not be addressing issues like these, so I’m sharing this to help set expectations for others. If you’re hoping for good customer service, you may want to consider visiting a different branch.
Aaron Louis
Despite how much you wanna buy the item, I suggest you buy it from other outlets. If you ladies (staff) think that I do not know what you’re talking about in tagalog, you would be surprised.
Bikram Sandhu22
Great store! But I’m not sure if they are always short of sizes or the staff is not interested in looking for it.
vic
19 July 6pm. Most unhelpful employees ever! If you wanna go out of business, hire them! :)
Yee Then
‘Hazik’ the male staff. Saturday 14th June 7:55pm. I’m unsure if i spelt the name wrong or not. Absolutely disgusting service, I came in to buy a few pairs and walked out pissed off.
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