Shop Reviews

We were served by Yuki, Grace and Bryan. All of them are professional in their own field and positive energy all around in answering all our queries and helping my husband to his glasses.

Amazing service! I just went in to fix the my specs bc it was loose on the sides. Staff came and did it quickly. He also changed the nose pad for me. Thank you for this! :)) 5 star service. Didnt ask for his name tho

Rly good service and i appreciate the patience. There was some issues with my prescription and I'm so glad that the whole process to change it with smooth.

Great service at the Takashimaya outlet! The staff were friendly and gave good advice on which frame suited me best. Managed to get my specs on the same day too — fast and fuss-free!

Great hotel, beautiful view

A color that becomes more beautiful as it fades.

The optometrist was very experience and patience with us despite we are there to redeem our giveaway glasses.. He recommended me and my mum with the glasses that suits us and we love the end product of it.. most important they have a lot of glasses to choose from so you will definitely find the one that suits you..

I had a very good experience with Visual Mass. They had their 1-1 promotion and I find it very value for money as compared to other stores. Despite their limited collection (in which I find it all very nice to wear), just had to find some time that to try out what fits you the most. Optician in store was very helpful too in which we had to change the prescription even after getting the specs. Will definitely come back again.

Been going back to this shop ever since 2017 where they were held at Artbox, only flaw I had with them would be the micro cloth they provide now isn't as effective as it was. Been using the same micro cloth given to me previously that includes a micro screw to tighten the frame as well. Other than that, customer service is still awesome :)

Went back to Visual Mass to have my spectacle frame serviced. The experience was like the 1st time - Assuring, pleasant n nice! My go-to Optical Shop. Highly recommended. Keep up the good work, Jerald!