Shop Reviews

I visited VisualMass and had an outstanding experience that exceeded all expectations. The quality of their spectacles is truly top-notch, and I couldn't be happier with my purchase. What impressed me the most was the exceptional level of responsiveness and friendliness displayed by the staff. From the moment I stepped into the store, they went above and beyond to assist me in finding the perfect pair of spectacles that suited my style and needs. The staff members were extremely knowledgeable about their products and guided me through the entire process with great patience and expertise. They listened attentively to my preferences and provided valuable recommendations, making the selection process effortless and enjoyable. Not only were they attentive, but their friendly demeanor created a warm and welcoming atmosphere. It felt like I was among friends who genuinely cared about my satisfaction. They took the time to address all my questions and concerns, ensuring that I left the store completely satisfied with my purchase. I highly recommend VisualMass to anyone in search of premium quality spectacles and exceptional customer service. Their staff's responsiveness and friendliness truly set them apart from other establishments. I will definitely be returning for all my future eyewear needs! Overall Rating: ⭐⭐⭐⭐⭐ :D:D:D

bought a few specs here already and they all look good. optometrists also are quite experienced even the younger ones! happy for the service.

Stumbled upon this gem in my search for a lens cleaning cloth as my glasses had become smeared from trying on multiple clothes and i had forgotten to bring one out with me. They happened to be running an attractive 1-for-1 promo on frames and lenses at the moment. The founder, Jerial and his sister, Jacintha, provided superb service and helped me find the perfect pair of titanium frames that are so lightweight, I can barely feel the glasses on my nose. Jerial also shared that his shop had been around for 7 years (a sister outlet, K+, just opened last year at centrepoint) and he had started this place with a vision to provide affordable and trendy eyewear. My glasses were ready for collection after 2 days (such fast turnaround! 😍), and I brought my dad back to avail of the 2nd pair in the 1-for-1 promo. He required progressive lenses and hence made a small top up for the lenses (mine were for myopia only). He was very pleased with it as well. 👍🏻

Glasses that lasts, great lightweight designs. Got my pair of glasses (Brody) in 2017, was comfy and just the right fit. Frame gave way when my kid sat on it this year but I was still able to reuse the lens as the frame was still available! Tapping on the 1-1 promo, I made another pair (pepper), super lightweight and flattering, tho the optometrist made a mistake with the astig power, they were quick to rectify it.

This small optical shop tucked away in the basement of Orchard Gateway was a rare find. Although they had a small range of spectacles from Korea, prices were affordable and the staff were friendly and helpful. We managed to purchase two prescription glasses for SGD55 during a clearance sale.

My second purchase at visual mass. Great customer service as always. Always loved their collections as it’s very unique and sleek and can’t get from other mainstream specs shops. Affordable too with their one for one promo. Highly recommended

I came by today and was helped by Jen to help me fix my specs since there were some issues with it. She was very helpful especially since Im very particular about the way my specs are worn. I’ve bought from them twice before, and visited multiple times, but this is the first time I’ve written a review for them, I believe

Absolute worst pair of glasses I’ve ever gotten. The lenses popped off after two months and consistently pop off after, leading to me constantly needing to search blindly for where they’ve fallen and needing to snap them in place, which isn’t easy. Went back to the store and they refused to do anything. To be clear, I got these glasses some years ago and got a replacement almost immediately instead of fighting because I was young and stupid, but I’ve recently had to use them again as a back-up after losing my default pair and it just pisses me off so much because of how many times I’ve had to fumble with the lenses in the short time I’ve been re-wearing them. Truly unacceptable issue and unacceptable response from the store given how expensive these were. Edit: LOL the response below is a total lie, 0 reply. Was hoping they could at least make my pair more functional

Came across Visual Mass at a local entrepreneur market a few years back, had a chat with the founder and I guess I got hooked on with everything he sold to me. Really pretty cosy shop with minimalist interiors and a good range of designs. But I've come to realise that these frames are quite common especially the market is quite trendy with these "made in Korea" or "designed in Korea" frames. I guess then, which was maybe 4 years+ back, I was sold and also needed a new pair of specs, they had an offer for 2 spectacles at 100+ if I'm not wrong, got 1 pair for myself and another for my mum. But then the price became higher after add-ons, totalling to 300+. Sure it would have been worth it if quality was there, but it wasn't. My mum's specs were find just that they tuned her degree higher and caused her numerous headaches just because in their "professional opinion" , her progressive lens should be clearer, which made her very uncomfortable and had to send it back once more to correct to her own degree which they should have done it in the first place. My spectacles was the one which had so much problem. I got the Julian design with PC and transition lenses. After waiting for quite awhile, they came, only to discover within a few days of wearing, there was no transition at all. Went back, one of them, a lady, started insisting that they've tested over and over again and started tsking when I insisted there is no transition effect. Another guy who I presumed was in a higher position apologised and told me it will get fixed. Waited a week plus again, it came back and yes, transition was in but wasn't working properly. Parts of the lenses weren't reacting to the sunlight and when I wore it on in public, it was visible to see transparent patches when the rest of the transition was black. Very ugly, very uncomfortable because my eyes were just everywhere trying to focus. Went back again, same lady was there, clearly resistant in helping me and had a black face. The worst spectacle purchasing experience actually. I've only visited well known ones that are either have been a long time in the neighbourhood or those that have branches around Singapore. I took a gamble on a start-up business for spectacles and regretted after. Why am I only writing this review after all these years? I realised, spectacle shopping is very important and you don't want to waste money on something you are going to wear for the long run. I've recently visited other shops like Owndays, Koff and Lenskart, great customer service, very patient, transparent in their pricing and how things work. Recently purchased 2 spectacles from Lenskart, similar designs, if not, even a wider range of up to 100+ designs. Korean products or designs are always a bigger hit in the market, especially to influencers who know that doing sponsored posts on it will be attractive to their target audience. I realised I don't need them to just be Korean products to believe they are good, other countries are just as good, similar and more designs and even have better membership benefits. All I remember now from Visual Mass was how resistant the staff was when obviously it was their fault that my spectacles were not made properly and how it's just up marketed to fit their target groups. Post purchase was just a fancy silver velvet box casing, a mini screw driver and a warranty card. Post purchase from the current - Lenskart, 2 spectacles with transition lenses at 330, membership - pay only for the lenses for any frames you'd like, regular sms updates, proper eyesight advice and not the "if they think is good for you, they'll go ahead with fixing something out of your comfort zone". But thanks for 4 years+, it has served me well.

Rating: ★★★★★ I recently had the pleasure of visiting Visual Mass at Orchard Gateway, and I can confidently say that it was an incredible experience from start to finish. This eyewear shop exceeded all my expectations, and I left feeling satisfied, stylish, and eager to recommend it to everyone. First and foremost, the customer service at Visual Mass is exceptional. The staff members are incredibly knowledgeable, friendly, and passionate about eyewear. They took the time to understand my needs, preferences, and style, ensuring that I found the perfect pair of glasses that suited both my face shape and personality. Their expertise and attention to detail truly made the difference. The store itself has a modern and inviting ambiance. It is well-organized, with a wide range of eyeglasses and sunglasses beautifully displayed. I appreciated the extensive selection of frames from various renowned brands, offering something for every taste and budget. The quality of the eyewear is outstanding, reflecting Visual Mass's commitment to offering stylish and durable products. What impressed me most about Visual Mass is their commitment to personalized service. They offer a comprehensive eye examination service, ensuring that the prescription for my lenses was accurate and up-to-date. This level of care and attention to detail is commendable, as it ensures that customers receive eyewear that not only looks great but also provides optimal vision correction. The pricing at Visual Mass is fair and transparent. There are options available to suit different budgets, without compromising on quality. Additionally, they have regular promotions and discounts, making it even more affordable to invest in stylish eyewear. Another aspect that stood out during my visit was the efficient and prompt delivery of my glasses. The team at Visual Mass ensured that my frames were ready in a timely manner, and they provided updates throughout the process. It's evident that they value their customers' time and strive to deliver exceptional service at every step. Overall, I cannot speak highly enough of Visual Mass at Orchard Gateway. Their impeccable customer service, extensive eyewear selection, personalized care, fair pricing, and efficient delivery make them a top-notch eyewear destination. Whether you're looking for prescription glasses or trendy sunglasses, Visual Mass should be your go-to shop. I wholeheartedly recommend them to anyone in search of a wonderful eyewear shopping experience.