Shop Reviews

I would like to compliment the male staff at the cash register around 8.40pm on 19 July. Store was half closed and I am really craving for tiramisu. He promptly and cheerfully helped me with my takeaway order which really made my day. Thank you!

Tried the chocolate banana espresso cake & lemongrass tea. Chocolate Banana Espresso Cake not only SHRANK in size, but increased in price to $9.3 from $8.5/8.9 (can’t remember). Cake’s good though. But still disappointed in the small slice I was given. Lemongrass tea was OK, but initially the cup I was given had UNWASHED coffee stains on it. Asked to change to a new cleaner cup & staff complied.

Staff was not at the counter so i went to the back to check if there was anyone manning the shop. 2 ladies were working - 1 busy and the other was having a break (looked like). Gestured multiple times to the one having a break (she was nearer), only for her to make eye contact with me and ignore me continuously. Understand she was on break but it wouldnt have hurt to respond with “my colleague is busy, we’ll get to you soon” instead of pretending not to see me. Her colleague, on the other hand, was busy managing everything alone and had to apologise on her behalf.

Currently got tea time promotion where you ordered a slice of cake and get a free coffee/tea. Very good offer. Offer from 2pm to 5pm.

Very Disappointing Experience – Rude Staff and Bad Food I had a very unpleasant experience at this café. First of all, the staff were incredibly rude. We walked in holding a clearly visible ice cream cone, and nobody said a word about outside food not being allowed. Only after we placed and paid for our order did they suddenly inform us that outside food was not permitted. At that point, we were put in a very awkward position – either throw away the ice cream we had just bought, or leave without enjoying the coffee we had already paid for. This felt very intentional and unkind. Secondly, the food and coffee were honestly below average – the coffee was bitter and burnt, and the food lacked flavor and freshness. Combined with the poor service and unwelcoming atmosphere, it’s safe to say I won’t be coming back. Not recommended.

Conveniently located at the basement food hall of the Paragon. They have a few seats available for that short coffee break you need to have if you happen to be in the area. There are several cafes and coffee shops in the mall but this is so far the most convenient. Uncomplicated no fuss way to get your coffee. The tea is good and comforting. Ordered Espresso on another visit and I liked the bold flavors and acidity. Its simple, nothing spectacular but it will get the job done. Pair it with pastries and life is good. Service is ok, staff is a bit gruff but efficient nevertheless.

If you are gonna run the shop like a tyrant, then maybe you should not be in the service business. The staff/mgmt probably read the previous review about not informing customers about the “no food and drink” policy, because we were told so when we walked in with a friend holding a drink, and was treated rudely when we tried to order something to sit down at the cafe - the lady was busy with her “paperwork” and did not want to take our order and made us wait for a good 3 mins. The whole time when we were there, we felt gazes from the counter but we shook it off. When we were about to leave, my friend took a sip of her outside coffee for the first time in the shop, and the lady sprung up on us telling us that “other customers are complaining why they are letting outside food and drink into the premises” and basically chased us out. I just want to management to know that 1. We bought 2 SUBPAR drinks at the exorbitant price of $7 each but because my friend took ONE sip of her outside drink, we are forced to leave? Is this how you treat paying customers? 2. You need to invest more on staff training because your staff are power tripping and leaving a bad impression on your brand. 3. You’re in F&B, not a detention center. Rules can be enforced, but not to be followed blindly. TLDR; rude staff, shit drinks, don’t bother spending your hard earned money here.

May & Nana had been most helpful every time I visit Cedele at Paragon. Was even reminded every offer when I order . Redeem $5 and paid only $1 today for my flat white . Continue the good service as always. Thank you

After dinner drinks Paragon outlet, nice service and great place to take A rest after shopping. Attentive & chatty staff, Ms Carey on duty :) refilled our glasses of hot water

was very disappointed by the service from a look like manager. was there on Monday, I want in line to pay for my sourdough. Served by a very inattentive staff. I was standing in front of the cashier for around 3mins. I’ve been to the outlet couple of times, this young Chinese staff with braces had been very patient with my queries about the ongoing deals.( the tues grab discounts/ member promotion) she was busy that time when I arrived at the outlet, but the lady behind wearing black long sleeve with glasses, whom I assume is the manager, still did not come forward to help her at all. She was behind the washing area using the laptop and her phone. I don't think that is what a manager shld be doing. A manager should be the one in charge and coming forward when seeing the staff is in need. I feel like the chinese in braces might do a better job as a manager instead based on how she interact with the customers. After the Chinese staff called out to her for a few times, she came and serve me. After serving me she went back and continued with her laptop ignoring that there’s still customers. The poor Chinese staff had to juggle all cashiers, bread slicing and making of coffee by herself. Cedele should look into this and keep those that can help company rather than putting a manager that cannot help with their own staffs.