Shop Reviews

We only visited the clinic to see Dr Mas. She was not our regular PD prior to this episode and we only came under her care when my son was warded following an episode of septic arthritis. While we were originally under our original PD, Dr Mas was called in to join the team and weigh in on my son's condition. My first impression of Dr Mas was that she is very efficient. Everything moved very fast with her, and she followed up so closely with my son's condition that she readily accesses his stats and reports directly from her phone (she would request for his reports to be sent directly to her email) than from hosp/clinic records. Treatment plan would be decided on and informed of us, no time wasted. She is also one of the most dedicated Dr we have seen, regularly updating us and also asking for updates about my baby. While being very efficient, she is also understanding and considerate of the pains of a parent and will do her best to make things easier for us. She will also listen to all our questions, consider, and answer them patiently. Many hearts to her and we are thankful to have crossed path with her though our PD. One of the best.

Dr Mas Suhaila is a league of her own. She is truly a dedicated , caring, passionate, detailed and personable PD and I will go on to explain why next. My husband and I met dr mas in the most nerve wrecking experience as first time parents When our baby was about 7 months old he was admitted to Mt A and was diagnosed with suspected blood disease, dr mas was a consulting PD for infectious disease. When I first met dr mas I was an organised mess it was during covid time and only one parent was allowed for the hospital stay,Dr mas left a deep impression in me, she visited and discussed with me about baby condition for over an hour - she listened to our baby condition from the very first incident right to down to the smallest details, and she visited us everyday after that for three weeks. Talk about dedication! She worked in great team work with dr Terence tan and together a successful healthcare plan was planned for baby. After that we continued to see dr mas. Our baby is 25 months old now At all appointments planned or unplanned, dr mas never rushes us and always takes time to patiently listen to baby condition and calms me down as I tend to be more anxious. She also makes the effort to bond with our babies and bond with us, making her more than just a PD to us. She taught me so much not only On baby care , but baby developments and milestones and most importantly self care for me. Her care and concern goes beyond just for baby but extending out to me and my husband too. So grateful for her. With her, dr Mas has a capable nurse in charge - nurse racquel. My husband and I appreciates that nurse racquel is very experience with babies and she makes the effort to get to know baby while administering medication for him. It definitely does not seems like a job to her, we can feel she takes pride in her work and genuinely really care for our baby. Our baby in turn also likes her to administer medication for him - nebuliser and ventolin puffs that are a struggle at home , were easily carried out by nurse racquel. On one occasion when I tried to make a last minute appointment to see dr mas, nurse racquel is proves to be a person with principles and good practice, she told me “mommy I have to honour the appointments made and I can’t just slot you in” despite that she managed to find the next best available slot for me in the shortest amount of time. Seeing dr mas and nurse racquel is like visiting a family. As much as it’s upsetting to have to see a doctor, my baby, husband and I find it comforting to see dr mas and nurse racquel as we know we are in the best care. Thank you both so much for being an epitome of dedicated healthcare for all healthcare professionals to follow. They are definitely assets for Kinderclinic. We truly appreciate you. Short of saying we love our PD!

This clinic is inside the Paragon Shopping center.. Once you get inside the mall take a right turn and go towards the lift area.. this Kinder clinic is at the 7th floor. They entertain walk-ins till 11:30 am and appointments too.. We cosulted Dr. Siva and he is very good.. he patiently listens to the problem and treat accordingly.. Area is big and have so many toys for all age groups kids to play. Two negative points: - Reception staff is rude - Very very expensive

I was disappointed with our experience at this clinic due to the lack of empathy shown by the staff. When we expressed our concerns about our child (less than 2 years old) taking medication that contained steroids and explained that we chose not to use it, we also asked if there was any way we could get a refund on the unopened medication package. We thought it might be difficult to get a refund, but it didn’t hurt to ask since we hadn’t used it. Unfortunately, we were met with a repetitive and unpleasant response: "We don’t do refunds on medication." The staff repeated this same sentence over and over again, rather than asking about how our child was doing. It's really important for healthcare providers to pay attention to how their patients feel and what they’re worried about, instead of just sticking to rules and refund policies. A bit of empathy can make a huge difference for families. Sadly, this experience left us feeling frustrated, ignored, and unwelcome as patients. I can't recommend this clinic based on how we were treated.

My 3 sons have been patients here for so many years. Today I encountered a very bad experience with Dr.Siva and the cashier. My 3 sons came to have vaccination. DR. SIVA was not in good mood at all, very rough to my kids and rude to me which I didn’t think a paediatrician should have been. I didn’t see any paediatrician characters in this doctor. He asked my kids to lay down and tended to push them down without even supporting their head. After that he rolled his eyes, raised his voice to my face “What’s the problem!” Did he even check the appointment sheet where i stated clearly when i made the appointment? Only rush rush and rush for money. Not even a nice greeting when we came in He spent only 2 mins with each of them. He didn’t even bother asking them questions or checking their development/problems. He was so ready to kick us out as soon as possible. At the end I received the bill charging 2 of my sons the consultation fee 150$ each while it should be only 110$ for existing patients (stated on clinic sign of fee). When I questioned the cashier, she was not helpful at all to find out why she gave me this inaccurate charge. Firstly she said “this fee is for long consultation from 10-20mins”. After that she kept saying “this is the fee Dr.Siva charged. You go ask him”. I came to ask Dr.Siva and he didn’t explain anything to me. He came to whisper to the manager and the cashier. After that they fixed my bill to 110$ each instead of 150$. The worst part was the attitude of the cashier. She gave me very rude attitude eventho the mistake was totally from their side If I didn’t check my bill today, i would lose 80$. And what about all my bills they incorrectly charged me for so many years? Please check your bills n choose doctors wisely

Bad experience. In some cases they sit precariously on a moral boundary where they feign ignorance if you ask them why they behave in a certain way and in other instances they are just absolutely doing unethical things. For example I was not informed that one of the child vaccines was optional and they just went ahead and administered it without consent. They also blind side you with the cost - they do not inform you of any estimated costs before you arrive at the payment time. I was especially irked that having paid this clinic and doctor plenty money for several other services (and would continue to do so perpetually for the next few years) they neglected to inform me that I should have just gone to a local clinic and gotten the vaccines for free - so they are absolutely money grabbing above all else rather than being at minimum as medically motivated as they should be Special shoutout also to the clinic manager who was shamelessly unwilling to listen to any sort of feedback. This matter could have ended there if they showed any sort of decorum

We have been seeing Dr Siva since our first daughter was born almost 10 years ago. He was the attending paed at a difficult birth in which there was some risk to the baby. Since then, he has impressed us with his knowledge and calm as a doctor. He can be blunt in what he says but we have never doubted that he had the best intentions for the child. Sometimes u have to take his comments and scoldings with a sense of humour. We have gone to him for a number of hairy and trivial situations and can always rely on him to tell us accurately what is going on and get the problem fixed if it is one. We have been to other paeds and hospitals but I will always go to Dr Siva where possible because I trust him to give the best diagnosis and treatment. The nurses and receptionists are also competent and professional. My only gripe is the expense, but it can't be helped as our kids' health is priceless.

Dr Kenny Ee, Gentle and patience. Explaining very well. Thank you for your dedication! Glad that SG has a brilliant and compassionate doctor as you. Ps: waiting time could be 1-2hrs. Make appt is best. Pls note, it is a Private clinic $$,

Dr Mas is super caring and knowledgeable. She made us feel very welcome from the moment we step in. She provides detailed explanation about the condition of our son and she helps ease our worries. We truly appreciate her care and detailed explanation. Much recommended. Thank you Dr Mas!

Super terrible experience at the clinic. Baby is 6 months old and down with Covid. Upon placing her down dr Siva pulled her leg closer to do his checks. My baby then started wailing and he proceeded to yell that “it’s ok don’t need to panic the baby can cry” My baby is crying obviously because she is uncomfortable lying down. How would you feel when your child is wailing and having a fever only for the doctor to yell at you and say “the baby will fight off the infection at this age”. No empathy at all. If you’re looking at reassurance this is not the place you should go.